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Age: 34

Occupation:Financial Advisor

Number of Cruises: 2

Cruise Line: Holland America

Ship: Noordam

Sailing Date: 06-10-2009

Itinerary: Eastern Med

HAL is terrible at handling any problems that arise. We had multiple problems. Most of them small, but a couple of them major and they simply have no ability or willingness to fix problems. It's ridiculous.

Food was pretty good.

Rooms were good. New ship at the time.

Nothing too exciting.

Stay away from HAL in general. They are an average cruise line when things go as planned. If something goes wrong ... LOOK OUT! Don't expect them to do anything to help you. Very frustrating.

Lost luggage. What little communication we did receive from them regarding the lost luggage was inconsistent (and outright LIES in a few instances). After non-stop complaining for 3 months we were offered future cruise credits.

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