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Natalie Reyfman

Age: 35

Occupation:nurse

Number of Cruises: 1

Cruise Line: Holland America

Ship: Noordam

Sailing Date: 2009-07-28

Itinerary: roman empire Rome-Croatia-Corfu-Ephesus-Santorini-Athens-Messina-Rome

Noordam was truly a terrible experience. The worst thing was the children's pool. During our 10 days on the cruise it was only cleaned once and only after we complained to the ship's staff about the unsanitary conditions in the children's (and adults pool). The pool had a foul oder, had dirty muggy water, and was always overcroweded. There were always tons of kids of all ages with their parents in the pool (legal capacity of the pool is unknown). In addition, it was unsafe when teenagers jumped in the water on the heads of toddlers. There were too many lounges around the pool that obstructed the whole area and made it impossible to move. The whole pool situation made the time at sea terrible.

Our cabin(stateroom 8111) was tiny for the 3 of us, but the worst part was the bathroom. It had a foul smell from the toilet. Our 4 year-old toddler could not use it. I complained every day about it. The crew tried to fix it but thier attempts were unsuccessful. The staff never tried to relocate us into another room. The sheets on our beds had holes in them and were not changed until we asked for it.

In addition, the utensils in the restorants were always unclean! I asked for clean utensilts on our embarcation day. They said that it was a blip with a dish washer and it will be better the next day. Every day for the next 10 days we had to use dirty utensils. So we just rewashed them before the use. They also told us that everything was old and scratched but not dirty. I was not happy with that answer.

The food was not good on the lido deck. It was semi OK in the Vista lounge.

Our cabin(stateroom 8111) was tiny for the 3 of us, but the worst part was the bathroom. It had a foul smell from the toilet. I complained every day about it. The crew tried to fix it but thier attempts were unsuccessful. The staff never tried to relocate us into another room. The sheets on our beds had holes in them and were not changed until we asked for it.

OK for older couples, not for younger people.

We enjoyed everything but the ship itself. Staff was nice.

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