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Mrs L

Age: 60+

Occupation:retired

Number of Cruises: 20+

Cruise Line: Holland America

Ship: Oosterdam

Sailing Date: 2009-11-28

Itinerary: Mexico

Having cruised on Holland America previously, I must looked forward to this cruise. We booked a deluxe veranda suite, at expensive prices, and had a great aft cabin with deck on two sides. The room was spacious; the bathroom spacious. When we got in the room, there was something dirty on the tile above the jetted tub. Whatever it was stayed there for the entire week. The coffee table was sticky. The bottle of champagne was in an iced tub on a sticky surface. The carpet had obvious scraps of something on it; they remained there throughout the cruise, although the room steward always seemed to have a vacuum cleaner stationed in the hall. I did not hear the vacuum running all week. The deck, although nice, needed to be hosed off and the upholstered chairs needed cleaning. Cleanliness was not up to my standards.

Ports were great--Mazatlan, Puerto Vallarta, and Cabo San Lucas. The moon was full; we saw whales, dolphins, schools of fish, pelicans, lots of birds, and many very old people. The old people were on the ship. Holland America caters to the elderly, which is a good thing, but sometimes there were so many walkers and wheelchairs in aisles that one could hardly pass.

We had assigned late dining. The first few nights went well and the food was good, and then things seemed to fall apart. Our waiter had three large tables to tend to - about 22 people. That is too many people to serve adequately. On the fourth night, we were the last table served in the dining room. Some items were not brought at all. The waiter took our order immediately after we were seated until one person commented about being rushed.
He still did not give us much time, but at least we could sit down before he wanted to know what we were ordering.


Lines at the Lido were long for omelets, waffles, and specialty items. Lines for hamburgers on deck were always long.


On the day before the ship arrived back in San Diego, I had fruit from the Lido for breakfast. Very quickly, I became horribly ill. I spent the day vomiting and finally called the medical people, who came to the room to treat me. I had no fever and was declared "not contagious" and was given a shot to knock me out for hours. By the time the ship docked, I was able to get myself off the ship. The medical person told me that I was the only one on the ship who was ill. I do not believe that.

The layout was great, as was the layout of the deck. Ample furniture, lighting, good beds, good linens. The cleanliness was not up to my standards.

On-board laundry was included with the room rate, and service was wonderful. This is worthwhile to have on your cruise so that you can wear clean clothes and be comfortable. It is also nice to bring clean clothes back home from a trip.

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