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Botsford

Age: 67

Occupation:Retired

Number of Cruises: 5

Cruise Line: Holland America

Ship: Oosterdam

Sailing Date: 2014-06-25

Itinerary: southern route

Prior to sailing my husband called Holland American at their 800 number and spoke with a C/S/R, regarding our upcoming trip to Alaska aboard the Oosterdam. The rep. told his that we were permitted to bring water ( up to 1 case) soda ( up to 1 case) and wine ( at 1 bottle per person). Which we did.... Upon arrival at the ship check-in a disaster, felt like cattle being led to slaughter. Over 30 min in line.

Checked into state room immediately upon boarding, deposited our carry on's and went to explore the ship. 2 hrs later returned and all but 1 pcs of luggage was in the room. So I called and was told it was being held and would be delivered at a later time. Again leaving the room we went to dinner then drinks, upon return found that the last pcs had been delivered, minus the 2 bottles of wine. In side was a form letter stating that the product was removed and would be returned after the cruise. Immediately went to the customer desk and explained the the H/A csr said we could bring this aboard. The rep put me if there was a problem I'd have to discuss it the Beverage Manager. Which I requested a face to face with. After waiting about 30 min he finally appeared. He explained H/A policy, and I informed him of what I'd been told by the csr at the 800. But because I wasn't able to remember who I spoke with he was unable to permit us to keep our wine and the company policy would prevail.

Presentation excellent at restaurant average at buffet. As for quality also good but not excellent.

Very clean cabin.

Average shows. Comedy Ventriloquist ..Excellent Illusionist....Excellent

Somewhat overpriced tours and little direction as to best times to go. We had booked excursion to Skagway never told what the time of departure was until we boarded and found out it was 06:30 way to early. No additional times available so we had to cancel. Even after our explanation the staff just refunded w/o any remorse.

PLEASE!!!! Read The FINE PRINT. One wouldn't think a reputable cruise line would have fine print BUT they do and they stick to it!!

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