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Senior Cruiser

Age: 75

Occupation:Retired

Number of Cruises: 20

Cruise Line: Holland America

Ship: Rotterdam

Sailing Date: 11-4-2008

Itinerary: Transatlantic

Having sailed on Holland America (Ryndam) several years ago, we were looking forward to the same level of service, food, and general atmosphere of a Holland American cruise. Unfortunately, we were disappointed in some regards. The food was good....not gourmet, but certainly varied, well prepared and well served. The service in the dining room was terrible. On one night we waited almost half an hour before we were presented with menus. We elected to use "anytime dining" option, but found that was not a good idea. Several people we met on the cruise told us that they got much better service using the defined dining hours, either early or late. Our stateroom was adequate, but again, the service was terrible. We didn't know who our cabin attendants were until well into the cruise, because we never saw them. We are used to having the cabin serviced when we are at breakfast, but on several occasions, the cabin was unmade at 1 PM. Considering the type of trip this was, with seven days crossing the Atlantic, we expected more activities than were provided. Trivia was played only once a day. There were few craft activities offered. Also, the lecturers (there were two) were singularly boring. We tried both of them several times, and could hardly stay awake. We did not take any of the ship's excursions. We were six friends traveling together and elected to arrange for our own sightseeing in the various ports. In all of our trips prior to this one, we never saw a need to adjust the tipping schedule that the ship suggested. On this trip, we were so disappointed in the level of service on the ship that we halved the suggested tip, and took care of the few attendants who deserved to be tipped on our own.

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