Find a Cruise

Overall Rating
Family Friendliness
Shore Excursions
Janice Shabra

Age: 69


Number of Cruises: 8

Cruise Line: Holland America

Ship: Rotterdam

Sailing Date: 2012-01-7

Itinerary: Hawaii

A disappointment..... Being a former travel agent, Holland America always had a very reputable name. Something happened! The Christmas/New Years cruise on the Rotterdam was predominantly Holland America previous passengers. Every single one we spoke with (many) said they would not sail on Holland America again. It is not the Holland America they had come to know. 31 cabins per cabin steward, 22 passengers per waiter, much below par entertainment. 6 ounce glasses in the Lido buffet, no trays to carry food to the table. We had to ask for three days to just get a bar of hand soap for our bathroom. Pillows smelled foul, In the beginning of the cruise, it was almost impossible to find the cabin steward. Near the end when they wanted good marks on the survey, they showed up. Christmas decorations looked like they came from a grandmother's basement and flowers throughout the ship were wilting when we boarded and never replaced. They did do a GREAT job for New Years Eve. It was festive and a lot of fun - I have to give them a big kudo for that. Unfortunately, it was our first cruise on Holland America - and our last. We'll go back to Celebrity.

Overall, the food was tasty and had a nice presentation.

Abundant storage, comfortable beds. Room was serviced timely. Very dirty exterior windows all two weeks.

Run-of-the-mill standard activities.

Showroom musical group was very very bad. The singers were always off key, they did not blend together.

A far cry from entertainment we're used to. No more beautiful outfits, no more showgirls, just boring and out of their element.

Pianist Stryker in the MIX lounge was dynamic. He should be in Las Vegas.

Holland America should be very happy to have him. If you ever do go on a Holland America cruise, do not miss seeing him every night.

We always do our own shore excursions. We find cruise excursions overcrowded and overpriced for seasoned travellers.

Was this review helpful?

Yes No Email this review to a friend

Ask questions and get advice from other cruisers on our popular discussion board,