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Michael W. Burton

Age: 55

Occupation:Director of Speech and Debate

Number of Cruises: 20

Cruise Line: Holland America

Ship: Statendam

Sailing Date: August 4th, 2002

Itinerary: Alaska

Had the unfortunate experience of being on the Statendam when a generator blew, and we were towed back to Vancouver. Some crew members worked yeoman hours and were super. Others, including my cabin attendant, took the time off. Never saw my cabin attendant after the first night of the two and room was not made up for the second day.

Also no room service, carried our own bags from the dock to the busses and very poor food service. The major concern that I have is the company seems to be ignoring customers, as I sent a certified letter to the CEO on August 8th and have not had a reply. Also requested money back on August 7th without a response.

Again, some of the crew were outstanding, but company seems not to care about passengers.

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