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Family Friendliness
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Mike Brewer

Age: 63

Occupation:Retired

Number of Cruises: 6

Cruise Line: Holland America

Ship: Statendam

Sailing Date: 2010-12-10

Itinerary: Ft Lauderdale to San Diego

Very unhappy about the quality of this cruise compared to other Hal cruises. Cabin was well used with floor buckling and pounding noise when stepped on. Very noisy from people running above ceiling along with crew dragging chairs across deck at 5-5:30AM and at night. Room 574 after upgrade from 615.

Stink in heads, dirty and no soap to wash your hands. Number of times vomit in urinals.

Smoking terrible and smoke in front of door ways. N designated area.

Pinnacle Grill first night where we could not eat the great looking fillet, lobster was very small raw and so salty couldn't eat, shrimp cocktail tasted like wax shrimp was sticky and had white stuff coated on them. Sal the manager invited us back after complaining of quality.

Rottendam dining room was average and at times could not eat. Portions very small and most of the time food was was over cooked and dried out especially the seafood.

Lido some was OK and normally seemed as if they were using the left over food from the dining room the night before. We had some very strange combinations of food.

Room service was OK but you never knew what you would get when you ordered. Shrimp cocktails would have 5-6 pieces of small bay shrimp. Service takes about 45 minutes or never showed up.

As stated above very noisy, floor buckled and would make a loud popping sound when stepped on. Head door warped and broken couldn't close. Window leaks and rust stained along with having silicone seal smeared all over the inside trying to seal it. Listened to people running above cabin along with crew moving loungers at 5:30AM and in the evenings. One night we listened to the crew hammering something.

Didn't participate seemed funky.

Very poor stop in Puerta Caldera in ocean cargo yard way out of town. Chicken bus to take us to town that was dumpy, dirty and waste of time and money. Hal could have docked in town but for some reason took us to a cargo container yard. Hualtalco shore excursion to snorkel turned out a waste. Spent an hour to board a panga that took us around the other side of the ship to a cove with thousands of Mexican locals that had the water so stirred up you couldn't see and had to step over people to get in the water. I could only imagine how much human waste we are swimming in. My wife's vest had leaks and would not hold air. We were taken out of the water to a table that the guide wanted us to purchase food and drinks. All of us complained about this poor excursion and received a letter that the boat priest thought the dive was OK so Hal gave us 25% refund. We complained about this at the desk but was informed we needed to contact shore excursion desk but they never responded.

Not pleased with the quality, service of Holland America during this cruise.

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