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Bob

Age: 67

Occupation:Retired

Number of Cruises: 1

Cruise Line: Holland America

Ship: Statendam

Sailing Date: 2011-06-20

Itinerary: Alaska

Major issue with misrepresentation of offering. Major pricing deception on boat. 16 oz draft beers were advertized, but sold in 12 oz glasses. There were no 12 oz glasses available. Brought up issue with staff with no response. Would like to know if this is an issue with just this ship or does it involve other boats in the fleet.

Wrote up my concerns in my evaluation and other issues were addressed ,but no response about pricing deception, asked a second time with still no response.

Food was average

Stateroom was what we signed up for, clean , etc.

Trip was what we expected.. Most of our issues were in regards to the one week land touring before the cruise.

False promotions of beer offerings must stop.

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