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Bob M

Age: 58

Occupation:Retired

Number of Cruises: 7

Cruise Line: Holland America

Ship: Statendam

Sailing Date: 2014-06-1

Itinerary: Vancouver - Seward

This was our 7th cruise but first with HAL.

Many operational issues from reservations not knowing things about the ship and cabins to on board customer service that was poor to say the least. Seems understaffed and crew was not a happy one. Our cabin steward was by far the nicest person we encountered. As one guys at the Lido put it when I asked him how long he had been working on the ship. His response without any smile was " a really long time". Many staff who come in contact with guests did not understand English well. We had many times where drinks orders were delivered incorrect or a few times they never brought them at all. Terrible customer service on this ship but again the staff seemed understaffed and in desperate need of supervision and training.

The food was just OK. Food was as good, if not better, in Lido than the dining room. Fish dishes were barely OK but meat was really just on par with a sizzler. Desserts were the best part of the courses at meals. We did not go hungry but the food was nothing special. You are better off just keeping it basic and expectations low unless you pay at the Pinnacle for a good meal.

Stateroom (window spa room) was OK and clean. Our window was so dirty on the outside it was not a clear view. It had not been cleaned in a long time as there were streaks of rust dried on the window. We had been upgraded (paid upgrade) to a verandah suite a few days before the cruise but because of some organizational problems with the reservation department, they could not honor the offer they made but the on board staff will be able to take care of it. They said they would contact in our room one way or another on the reservation problem. We waited in our room and did not unpack. No one ever called as promised. Again, this is a company with really operational management problems. Our stateroom filled with toxic fumes while in port in Juneau which made us ill. I talked to guest relations and was told it happens quite often and also in the crew cabins. She said it should clear out after leaving port (10:00pm) Since we did not go back in our cabin until 10:00pm and I was not well from the fumes, we ordered room service. After a 60 minutes I called to see about our order. They said they did not have the staff to fill all the orders and to try back a little later. I did call in another order and we finally got some food delivered near midnight. By the way, no one ever called back to see if I was felling better from the fumes in our room.

Low key and limited but that should be expected from a smaller ship like this one. If you are looking for lots of activity and are traveling with kids, this would not be the ship for you.

We booked off the ship in ports since we could find the same things for a greatly reduced price than booking from the cruise line.

The day in Glacier Bay was the highlight of the cruise. Lucky to have perfect weather that day (and all week) which was a bonus. The scenery while cruising is great. The ports are fine and a fun walk around. Everything close to the ship so no big deal to get off, walk around, go back to ship and go back out to town again if you want. Shopping was good and prices good for a tourist environment.

Trip was good but cruise line and ship are not good.

Again, our 7th cruise but first with Holland America.

You only get one chance to make a first impression and HAL failed.

They do not compare to other lines we have taken. (Princess and Celebrity)

Highly recommend cruises and an Alaska cruise but most definitely not Holland America.

Find another cruise line to travel on.

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