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Terry Coggins

Age: 61

Occupation:Consultant

Number of Cruises: 8

Cruise Line: Holland America

Ship: Veendam

Sailing Date: 2011-06-26

Itinerary: Bermuda

We chose this cruise because of the destination, Bermuda. We were not disappointed. Bermuda is an incredibly beautiful island with the best beaches. Beware, however, the ship, the Veendam. We expected as is typical with Holland America ships for the rear deck to have a pool, as is listed in their brochure. We love to go for a COOL dip, every hour or so, after laying out in the hot sun. Cool pool...NO. how about 3 HOT tubs. That's right in their new Reatreat area they have removed the pool and put in 3 hot tubs!. The retreat area also has a bar area which we typically enjoy in the late afternoon for the social atmosphere. Not so here. The bar stools were so uncomfortable and uninviting, few people used them. And whose idea was it to put in the pizza bar in an area typically designed for adults? Who loves pizza more than kids? That's who used it. We paid $40 extra to enjoy their fine dining experience, Le Cirque. I ordered my favorite fish, sea bass. It arrived dry. I sent it back. Another arrived dry. I expected more from this supposed first class dining experience.

The food in the dining room was the best we've enjoyed in many cruisies with HAL. The service was great. We paid extra to eat in the Pinnacle Grill one night. It was worth it.br />
Stateroom as always was kept clean and well stocked. Requests for more dry towels or amenities were promptly handled.

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