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Kurt

Age: 46

Occupation:Corporate finance

Number of Cruises: 2

Cruise Line: Holland America

Ship: Veendam

Sailing Date: 2011-07-21

Itinerary: Bermuda

The Good: The service on the ship was excellent with professional and friendly staff. When one of my daughters left dinner to go back to the room as she was a bit queasy, the waiter sent broth and an apple to the room.

The Bad: The advertised teen and children programs were a disappointment with few activities on sea days and counselors not even showing up for scheduled events.

The Ugly: We booked directly with Holland America and were promised a shipboard credit. We didn't receive it and Holland America refused to grant it, offering us a credit on a future cruise instead. They should realize that reneging on a promise is not a way to earn repeat business.

The quality and selection at the formal dinners pleasantly surprised us. I would have liked more desert selections but hardly a complaint.

The large window and well-planned room helped to offset the small size. We were seldom in the room so it was fine. Excellent service from the room steward.

Kid/teen programs a major disappointment with few activities on sea days, counselors not showing up and no flexibility to organize events when we tried. For example, there was one volleyball game scheduled the entire week and the staff didn't even show. Formal shows mixed with some very entertaining and some targeted to different age groups. Music also a mixed bag but targeted to different audiences. Great accoustic guitarist.



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