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Bernice Alkoc

Age: 60

Occupation:Retired

Number of Cruises: 5

Cruise Line: Holland America

Ship: Volendam

Sailing Date: 2009-04-9

Itinerary: Singapore to Hong Kong

We had some very bad experiences on the Holland America Volendam. The hoiday was a disaster.

The toilets, both in the cabins and the public areas, were blocked almost as frequently as they were working, with effluent floating to almost overflowing in the public areas. The ship stank of sewerage for the first week until we were in port for a day and the system was completely turned off and rectified.

The veranda suite that we had booked had not been cleaned, nor was it cleaned until two days after boarding. Some of our neighbouring cabins had dirty towels stuffed in the wardrobe, and the sanitary bins in the cabins had used sanitary items in them. Obviously they had not been cleaned either. glass door leading to the veranda had been badly smashed and was stuck together with tape all over. There was no view, except of tape, with the door closed.

Service was very poor overall. The crew seemed overworked and did not have time to attend to the passengers needs. We would never, ever, go anywhere with Holland America again.

The food varied from good to microwaved, dried up dreadful meals. Overall it was poor to mediocre.

Do consider going under your own steam on some of the venues that the excursions go to. We did this in Borneo and instead of costing over $100 each we paid less than $50 for three. This included transport and boat hire for the day.

Over all the experience was dreadful and will not be repeated!

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