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Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
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Mark McAndrew

Age: 51

Occupation:witheld

Number of Cruises: 2

Cruise Line: Holland America

Ship: Volendam

Sailing Date: 2011-11-7

Itinerary: Australia and New Zealand

It was very enjoyable(except for an illness occurring for a few days).
Excellent staff who managed cabins, food and enquiries.
Excellent guest artists and very good HAL contracted artists.
Provided everything that was advertised for the cruise.

Excellent. And the service by the (mostly Philippino) staff was also excellent.

Average. I booked a double bed but the room had 2 single beds. When I notified them of their error they joined the 2 together. This was disappointing having to sleep on rigid mattress sides in the middle of the "double" bed.

Very good most of the time. But this was determined by the staff member managing the activities. For example; D.J. Phil was great with organizing games and activities and focussed on the guests. But the Cruise Director spent more time talking himself up instead of focussing on the enjoyment of the guests.

Not Applicable to us. We had pre-planned our own excursions.

I got sea-sick. I thought I was "doomed" for the rest of the Cruise. BUT.... I visited the Spa section and received an acupuncture treatment that completely cured my sea-sickness. The guest performers, "Acrobatica", were amazing as they performed acrobatic stunts of balance and strength. And they did all this whilst the boat was rocking in heavy seas. One afternoon near sunset, I was looking out over the ocean and saw something out the corner of my eye. Lo and behold, 3 dolphins were swimming along with the ship, "playing" in its wake, breaking the surface and then diving back in. What beauty to see nature at play with this huge man-made vessel. The artists and shows were diverse. Everything from the Vollendam singers to magicians and acrobats. The Pina Coladas were made from the milk of the gods. (I loved 'em) Hey... I won Bingo twice!!! The places we stopped at in New Zealand were perfectly chosen by the cruise line. I think we saw the best of New Zealand. My only complaints of the whole experience would be the minor few of arrogant Americans who treated the Philipino staff badly and the overbearing Cruise Director, David. However, according to the staff I spoke with, it was his first time as Director after completing a "training run" just recently. So in time he may improve. (we hope)

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