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STEPHEN HORNBY

Age: 67

Occupation:retired

Number of Cruises: 2

Cruise Line: Holland America

Ship: Volendam

Sailing Date: 2012-06-3

Itinerary: Alaska

All in all not an experience we would want to repeat.

Mediocre food.

Very nice cabin. Kept very clean by the young Balinese staff

Did not care for the entertainment.

Very expensive tours when booked through the cruise line

The staff from Bali and Singapore were lovely people, but the same could not be said about the European and American staff, who were obnoxious and ignorant. The food was mediocre most of the time, and inedible the rest of the time, although the sweets were not bad. The weather was very poor, and the whole experience was boring.

They try to charge 11 dollars a day, for tips, but obviously they use it to supplement the obscenely low wages that most of the staff are paid, especially the Balinese and Singaporeans. You can tip who you want. You don't have to pay this surcharge, and all you have to do is inform the purser when you get on the ship at the start of the cruise. We found this out when we went with Royal Caribbean, which, incidentally, is 100 times better than this lot.

Drinks are very expensive on board, and they ran out of the only beer that I liked, towards the end of the cruise. Not to be repeated.

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