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Age: 63


Number of Cruises: 8

Cruise Line: Holland America

Ship: Westerdam

Sailing Date: 11-30-2008

Itinerary: Eastern Caribbean

Overall cruise experience was disappointing. I had high expectations for HAL and was very much disappointed. The cabins are small, the lido buffet closes early, no trays to carry your food and no lemonade or fruit punch dispensers, and the biggest negative our cabin was not cleaned on two nights and we only got the animal towels one night. We think our cabin steward either missed the ship at Grand Turk or he was fired or quit because our cabin was never taken care of after that stop. Holland America needs to take tips from Carnival on how to treat the guests. Would not travel with HAL again. The food was great in the main dining room but a very limited menu as compared to other ships I have been on. The Lido Deck buffet could really be improved. It closes early and they do not have trays so you can carry your food and if you take your plated to a table and leave it to go get a drink it probably will not be there when you get back. We used room service for every breakfast and it was just as ordered and always on time. We had a balcony cabin on the 8 deck and it was small when compared to other balcony cabins we have been in on other ships. The cabin was dirty and was in need of a very good cleaning. On the 3rd night of our cruise we took our showers and went to the main dining room and upon returning to our cabin it had not been cleaned and we didn't have fresh towels. I called the purser and someone was sent to put the towels in our room and that was it, no cleaning. On the last night the same thing happened but this time the purser desk did not answer the phone so I had to go find someone to get the towels. On the last night they normally put your suitcases on the bed and put the mat on the bed to lay them on, but not on this cruise we had to get our luggage from under the bed and do everything ourselves. Because we went to the late show and I had to find towels and everything else that goes with the last night our luggage was late being placed outside but it was picked up. We enjoyed the two Vegas style shows but the other nights were not very good. There is plenty to do onboard but it is mainly set up for seniors. I would guess the average age for the folks on this cruise was probably 70 years old. A lot of folks in wheelchairs and using oxygen tanks. We did not use any excursions. We got off at each port and found things to do on our own and had a very good time and didn't have to spend a lot. We went to Grand Turk which is very small and nothing much to do except the beach. Our second stop was Tortola and it is larger with a few more things to see. We did an island tour which was great and it allowed us to see what the island was really like. Our main port was St Martin which is typical cruise stop, crowded, hot and geared to shopping. We again did an island tour with a stop at a nude beach and a butterfly farm. The nude beach was a bunch of fat old men and no younger people. The butterfly farm is great because of all the different sizes and colors of the butterflies.

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