Age: 51 to 60
Number of Cruises: 3 to 5
Cruise Line: Holland America
Sailing Date: September 2, 2000
Itinerary: Western Caribbean
My husband and myself were looking forward to sailing on a beautiful new ship for his 60th birthday. Our travel agent booked this trip and was not aware that the Zaandam has a main galley in the center of the ship on deck 4. Our room was on deck 3(the lower promenade deck) which was directly under the main galley. We were unable to sleep as we constantley heard dishes being wheeled into the kitchen, pots and pans banging, and people yelling all night long. After complaining to the HOlland America Guest Relations Manager Marion Keijer-Koopman and the Hotel Manager, Nick Burger we were told that there was another available room, but we would have to pay an additional 200.00 a person more. They did not care that we could not sleep and were indiferent to our well being. They would rather have an empty room than satisfy a passengers need. We had to wait 2 days more before Mr. Burger got permission to move us to another room on the first deck (Dolphin Deck) After this terrible experience I cannot really write a glowing review of this ship or their representatives. I did find the ship to be cold, quiet and not the fun filled lively vacation I thought I would have. There was no music or fun poolside. The center pool (main pool)was so hot that it was unbearable. You could not cool off in the water as it must have been over 90 degrees.The back pool was fine, but it was so quiet there that it was actually boring. We could not wait to get off the ship at one of the many ports. Unfortunately, we did not stay long enough at any of these ports. The ship sailed after only being there a few hours. At Grand Cayman Island we had to be back at the ship at 1:30. Needless to say, we did not see very much on this trip. We fould ourselves running back to the ship. The ship was, for a new ship, decorated terribly. The night club looked like they were color blind. There are so many colors and different seats that it is an ugly mess. The dining room and Marco Polo Rooms are beautiful. The food is good also but on one occas ion we were told that they ran out of Lobster Tails and we could not have anymore. Even in the casino, the dealers did not smile or appear to be having a good time, especially when people were winning. They kept changing dealers when people started to win. The casino on this ship is a joke. It's so small and smoky that even being in there was not enjoyable. I am sorry that I can say that this experience on the Holland America Line has left me quite disturbed. I have written to them and have not heard a word from them. I would not recommend that anyone go on this ship. There are a lot better ships to go on than this one. Don't throw away our money.