Karen Fenzl
Age: 45
Occupation:Insurance Broker
Number of Cruises: 3
Cruise Line: Holland America
Ship: Zaandam
Sailing Date: March 26th, 2005
Itinerary: Western Caribbean
Our family of four (two parents,
two daughters ages 20 and 7) traveled on this cruise ship for spring break. We
have traveled on Holland America before (Westerdam) and were extremely pleased
with the upgrades to the ship and amenities offered. Mind you, this ship was
christened in 2000, but it has recently undergone significant improvements. The
beds, linens, robes all were wonderful and added a level of elegance to our
trip. I will try to break this up by categories: ship; service; food; ports for
your consideration. The ship is small to medium by today's standards and that
makes it easier to get around and maneuver between venues. We had two Larger
Outside Cabins (Category DD I think) that adjoined. They were located at the
front or the ship and offered an obstructed view from our windows. The reason
for this was because we were on the lower promenade deck and this is no
different than if you were on the first floor of a motel/hotel and people could
walk by your room. This floor is used by the 'walkers' as four times around
equals one mile. I did this every morning. The cabins are furnished with two
twin beds or one queen depending on your needs; two night stands; ship radio;
remote controls for lights/tv; small table and couch; desk with chair; make up
mirror; hair dryer; tv and dvd player; plenty of closet and drawer space for
clothing, luggage, etc. The bathroom included a tub/shower and medicine cabinet
and storage space for toiletries, etc. The Lido deck was five floors up from us
that had the ship's two pools (one inside and one outside) and Lido Restaurant.
The indoor pool has a retractable
roof which could be closed or opened depending on weather, wind, etc. The two
hot tubs were also located at this pool. The indoor pool tended to be where the
children hung out. The one major problem with this is that they tended to be in
hot tub all the time. It is my opinion that children should be restricted to
using the hot tubs or not be allowed to use them at all. Actually, it is a
health hazardd for small children. We didn't really complain about this as it
was Easter Break and the ship had a record number of children on board. The
fifth floor (it's name escapes me at the moment) is where the dining rooms is;
nightclub; exploration's lounge and numerous other places to grab a drink and
listen to various music. The ship did not disappoint on this level! Numerous
musical venues took place on this floor and were wonderful. The Explorations
Lounge is a great enhancement to the ship...this is where you can connect to the
internet; listen to music; read or just relax! We all enjoyed this room during
our week. A word to the wise, if you read that their are internet hot spots on
board and you can bring along your wireless laptop for convenience. You can, but
you need to purchase internet access while on ship. This is sold in bulk minutes
with a minimal access charge. If you must be connected, it is reasonable and
saves on phone call charges. My husband and older daughter would use the
individual sound chairs and stereo systems to enjoy their own individual music
selections while my younger daughter and I played one of many board games. I
can't say enough about the ship and its amenities except they are all wonderful
and too many to mention here, i.e. wine bar, art gallery/auction, shops on
board, etc. You will not be disappointed.
The service was wonderful from the cabin steward to the waiters, bartenders,
etc. All treated us politely and efficiently which is such a welcome thing these
days. They really exhibited a true pleasure in making us happy. I had the
pleasure of using the spa and the not so pleasant pleasure of using the health
center while on the ship and both were staffed with professionals and handled my
needs perfectly. The health center is welcome addition and very well equipped.
Staff and crew were great!
The food quality was very good and something we think has improved greatly since
our last cruise six years ago. We ate quite a bit from the room service menu on
that one due to the poor selections available in the dining room. However, this
time that was not the case. Each night's dinner included numerous choices of
unique gourmet selections in addition to alternative choices for those watching
carbs, fat intake and sugar intake. This was great for our dinner companion who
had diabetes. We ate dinner four nights in the formal dining room (1st early
seating at 5:45) which I recommend as the later seating tend to get backed up
way into the night due to the staff really doesn't rush those of us enjoying our
dinner to move out. The other nights we ate light from the pool bar which served
hamburgers, hotdogs, pizza, grilled chicken and full taco bar or from the Lido
Restaurant which served a healthy buffet every night. You could still get room
service meals and snacks 24 hours a day, if you wanted. Coffee, tea (hot & cold)
and purified water is available on the Lido Deck 24 hours a day. There are
numerous bars and lounges around the ship that make getting anything to drink
very easy.
Our itinerary included Cozumel, Grand Cayman, Montego Bay and Half Moon Cay
(Bahamas) two of which were accessible by docking at pier; two had to anchor
offshore and use tenders. Unfortunately, we experienced water conditions that
were not favorable for a number of tours which were cancelled and made the
tendering into port more difficult. During these trying times, the crew and
staff of the excursion desk worked hard to satisfy everyone as best they could.
The private island spot on Half Moon Cay is heavenly and welcomed after the week
of cruising. It is a gorgeous resort and no words can describe the tranquility
and serene surroundings on the island. We had a private cabana for the short
time we were there (only disappointment) which was great! It came equipped with
lounge chairs with little misters, stocked refrigerators and snacks for the
day...well worth it. But a note to travelers, book early as they sell out quick.
One a final note, Grand Cayman is still recovering from the hurricanes last
fall, which left them devasted in some parts of the island. Our tour guide was
very knowledgeable and we learned a lot about the island and its recovery
efforts.
For those of you cruisers with children, be sure to sign them up for the Club
Hal activities (up to age 17) as soon as you get on board. They will be grateful
you did. Our daughter loved every minute and thoroughly enjoyed her time there.
They have plenty of crafts, activities, etc. to keep them busy. The older crowd
has a fully equipped video center with plenty of game boys and play stations for
all! In addition to their own sun deck and Jacuzzi. I can't wait until our next
cruise and would strongly recommend the Holland America line!