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Gena

Age: 43

Occupation:Law Enforcement

Number of Cruises: 5

Cruise Line: Holland America

Ship: Zuiderdam

Sailing Date: 2009-07-4

Itinerary: Alaska

Holland America is NOT worth the extra money. The worst food and service I have ever had on a cruise!

OK decor. You would think if you had champagne delivered they would put it in an ice bucket. Not only did I have to ask the Steward two times for an ice bucket but eventually I had to get it myself.

Terrible-no entertainment after about 10pm

In July of 2009, I went on a much anticipated Alaskan cruise roundtrip Vancouver on Holland America. Alaska was fabulous, I loved it. Juneau, Skagway and Ketchikan are very touristy but all in all cute towns. The wildlife was fabulous. Tracey Arm and Glacier Bay where the highlights and just gorgeous worth it to stand on the deck for several hours. Saw dolphins, humpback and orca from the ship. I have cruised many times in the Caribbean and yes it was different but fabulous in its own way.

Now for Holland America-I hated it! Extremely poor service all around. Terrible entertainment, ok if all you like is AM radio and a cheesy 70's look a like in the show lounge. Most entertainment ended at 10pm. No midnight buffets, they were at 10PM and limited. Terrible if you got done from the last dinner seating at 930pm. Never in my life have I seen crew eating with the guests but in fact that did happen everyday at the lunch buffet. Most of the time only half of the buffet was open and very crowed with long lines, and it just really ticked me off to see 7-8 crew members standing in front of me for food. They are not a paying guest.

What does it say when the lunch buffet is the best food on the ship? Dinners were terrible, generic and tasted like they were mass produced and defrosted days in andvance. Don't ask for them to accommodate any food requests because they won't. Our bar service was lucky to get to us by the salad and served wine at the main entree. Not even if I were to get a free cruise would I spend my hard earned money on Holland America.

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