Number of Cruises: n/a
Cruise Line: Holland America
Sailing Date: November 27th, 2004
Itinerary: Eastern Caribbean
We took the Zuiderdam on 27 November. It was not a pleasant cruise. There were several problems. The room was small for the price and the balcony was dirty when we got on the ship. We had to ask to have it cleaned and then, it took 2 more days before the room steward cleaned the balcony. Excursion desk staff was disorganized and not friendly. Ship booked tour left 20 of us in downtown St. Thomas with no transportation to the snorkel boat. Only apology after an hour wait and a trip not to snorkel but back to the ship was a voice message. To get in the Captain's party, you have to wait in a long line and are FORCED to take 2 pictures. This is my 15th cruise and by far the worst. If Zuiderdam is supposed to be upscale, I will be happy to go back to Princess and Royal Caribbean! Do not waste your money on this ship.