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Lynn

Age: 47

Occupation:Manager

Number of Cruises: 6

Cruise Line: Imperial Majesty

Ship: Regal Empress

Sailing Date: 01-23-2009

Itinerary: Bahamas

DON'T TAKE THE 3 NIGHT CRUISE TO NASSAU! Being a Florida resident I've been a big fan of this little cruise/itinerary for years and have taken the Regal Empress to Nassau on several occasions with family & friends. I was delighted to see that they were featuring a Nassau 3 night option. I spoke with their booking agent who went over the itinerary. I made plans for 2 days in Nassau to celebrate my father's birthday and invited other family members who traveled at great expense/distance to share in the experience. I was shocked and outraged to learn upon check-in that we didn't have 2 days in Nassau, simply 1, the very same as the 2 night cruise, only we are spending an entire day traveling at sea rather than traveling the passage at night. Imagine my disappointment - I felt totally ripped off! At the time, their website didn't publish the 3 night itinerary at all. I wouldn't have booked the trip had I known we only had one day in Nassau, several excursions in Nassau were subsequently cancelled. My entire family was looking forward to our itinerary and were very disappointed - we were completely mislead into booking this cruise. To top that off...I've made numerous attempts at contacting Imperial Majesty, no one has ever contacted me back - NO CUSTOMER SERVICE! To be expected for this type of ship/budget, however upon complaining of strong odors in our cabin, we were not moved even though the ship was only 1/2 full.

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