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Lisa Doerschuk

Age: 43

Occupation:business owner

Number of Cruises: 7

Cruise Line: Royal Caribbean

Ship: Mariner of the Seas

Sailing Date: January 25th, 2004

Itinerary: Western Caribbean


We sailed on Marnier of the Seas with Royal Caribbean Cruise Lines in January 2004. We had been on 6 cruise prior to this one. We were excited as always as we entered the beautiful ship. We were impressed with everything until we retired to sleep for the night. Our cabin was on the tenth floor, mid-ship, we plan far ahead so that we can have our pick of the nicest cabins available on our cruise vacations. We were awakened around 12:30 p.m. with what sounded like an unlatched door banging somewhere near our cabin. I looked out and found no sign of anything outside our cabin but could still hear the noise inside the walls. We called the steward's desk three times before anyone responded somewhere around 3:30 a.m. The noise was incessant and grew louder as the ship moved through the water. We got no information from the guest relations desk and called again around 5:00 a.m. to see if anything was being done. We were told to come down to the fifth floor to the guest relations. First, we were told that there was no other room available, then we were given a cabin key and told we could sleep there only for the night. We went to this other room and opened the door to find other guest sleeping in that room. We returned to the desk and was finally given a key ( again only for the rest of the night to sleep) on the lowest guest level, in the very front of the ship. It was now 6:00 a.m. To make a long story short, we spent three more additional nights replicating this first night. Finally, we were given the first night's room permantantly, but were told that Royal Carribean now felt under no further oligation to compensate us for the lost time or fun we had missed on our vacation. Furthermore, a porter was sent to help us move our things from one room to the next. In the course of a conversation with him, we were told that this was NOT the first time that someone had complained about that exact thing in that room. The guest relation's desk acted throughout this entire ordeal like we were a problem and that they did not know anything about this prior to this sailing. After spending so much money and planning a vacation for so long, we contacted Royal Caribbean Cruise Lines and was given another slap in the face. They gave us $100.00 off the purchase of another cruise with them. We will be sailing again, but not with this ship or this cruise line, I am sorry to say.

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