Most ship personnel cannot understand or speak simple english. The menu in the deck 13 cafeteria was same basic menu 7 days straight. A room service tray placed in the hallway at 3 am was still laying outside my cabin 11086 at 9 am. I am a non smoker and had a hard time breathing in most of the public restrooms, halls and elevators where passengers were smoking. Cleaning supplies were left in the hallways 24 hours a day. Laundry carts with dirty laundry left in the halls 24 hours a day. Repeditive menu. Rooms were small and not kept up well. Onboard activities were great. We shoped in key west and Cozumel, visited the beach at Georgetown and Cayo Leventado - loved every minute of shore time. Highly recommend destinations, but warn of disappointing time onboard. Would NOT recommend this ship or MSC line judging by my time onboard.