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Overall Rating
Family Friendliness
Shore Excursions
Jayan Krishnan

Age: 39


Number of Cruises: 1

Cruise Line: MSC Cruises

Ship: MSC Poesia

Sailing Date: 2011-11-18

Itinerary: Caribbean

This was my first cruise and I went with my wife and a group of friends. We were drawn in by the $299 sales price and as a "smart person", I should have immediately recognized that you get what you pay for.

The boat itself is nice and the service staff are generally nice. That said, our waitstaff at dinner (the same idiot for 4 nights) SUCKED. He rolled his eyes at us when we asked for a wine list, soda's, etc. and he had the personality of a toad.

The food is an absolute atrocity. Again, you get what you pay for, but picture high school cafeteria quality slop served buffet style. Some of the offerings are borderline inedible. One night we went to the private sushi restaurant and I could have gotten the same quality sushi from a kiosk at JFK. The ships chef should be thrown overboard.

To put this in perspective, every once-in-awhile I'll share a can of Chef BoyarDee with my daughter and think that's okay. One night for dinner I was served lasagna and I can honestly say that the lasagna that Lean Cuisine makes is 50% better. My waiter asked me "what's wrong" so I told him this food is terrible, please bring me some more bread please. He proceeded to roll his eyes at me, walk away and ignore my request.

Our room was lovely. It was decent sized for 2 in that we weren't all over each other. The balcony was also lovely. Service comes to clean your room twice a day and while they check what you took from the minibar, they never replace anything. Note to MSC - if you want to make more money, restock the minibar every day when you're checking.
Also, they bang you for a $12 per day "service charge" for what? I don't know. Staff was generally friendly and attentive.

During the day a couple of people came out and did some lowbrow activities with the kids and parents that suffer from ADD, but it was cute.
We enjoyed lounging by the pool and having a few cocktails. It's a process to get a drink - you give them your room key and the waitress (or bartender) will take about 10 minutes to get back to you. The bartenders are awkward in that they won't even make eye contact with you until they're ready to assist you....that's no big deal because we're low key but still a little odd.

Excursions were fine, getting on and off the boat were not problem.

BUT, getting off the boat for the final time was one of the most painful experiences I've ever endured. The boat insists you pack your bags and leave them in front of your door at 1 a.m. the night before. Then you have to leave your room no later than 7:45 a.m. to go to you dis-embarkation "staging area", which is 2,500 directionless people getting on each others nerves.

Now the same bartenders, entertainers, waitresses are dressed nicely and standing around looking good and not telling anyone what to do. One elderly woman in an electric wheelchair ran over a little kid and while the mother was apoplectic yelling "DO SOMETHING!" the nearest attendant just stood there and acted as if he didn't speak English. He literally started whistling and walked away.

Now after about an hour of waiting around (if you're lucky), they call you the color code you've been assigned to queue back up and get off the boat.

Having gotten off the boat, I can assure you I will never get back on.
Anyone that writes a good review about the food has no taste buds. We will cruise again and it will be with Royal Caribbean or Norwegian Princess.

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