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Stacy

Age: 39

Occupation:accounting

Number of Cruises: 6

Cruise Line: MSC Cruises

Ship: MSC Poesia

Sailing Date: 2012-03-5

Itinerary: Bahamas

I first sailed on the MSC Poesia in January 2011. It was my husband and 2 small kids. We chose that ship & cruise line because the kids sailed free. We found the staff to be really uninterested and the food really bland and overall did not like the cruise line and said we wouldn't do MSC again. BUT, then in January 2012 my sister in law gave me a gift of a free cruise so we could go together. She booked the MSC Poesia. Even though I knew what I was in store for, it still suprised me how most staff treated the guests. I don't know if its because its an Italian cruise line and they just don't emphasize courteousy or what . . . but I have done Royal Carribean, Holland America and Carnival cruise lines and have been happy with all of them and it just blew me away how rude the MSC staff is compared to other lines. I would have thought that my first trip on this ship in January 2011 was a "fluke" except that I/we got the same treatment again in January 2012.

The food in the buffet is ALWAYS the same - literally. It never changes. And it is bland at best (the pizza and french fries are good, however). The food in the dining room, though, was very very good in my opinion. You have to really watch the times they serve food because they don't have the long, flexible hours like the other cruise lines. If you think you just want to grab a bite to eat when you feel like it - think again. EXAMPLE: At 10pm my sister in law wanted a piece of fruit. She went to the buffet and they were, of course, closed. She asked someone if they could just get her a banana, apple or orange or something. They refused, saying they were closed until Midnight and she would have to come back then. She asked another person at the bar and was told she had to wait for the buffet to open at midnight.

Comparable to inside staterooms on other cruise lines as far as size, decor, ammenities. It was nice and clean. Bed was rock hard, though - very uncomfortable. (The first time I took a cruise on this ship in January 2011 - we had a balcony room and the ship was much nicer - soft and comfortable. So, maybe they put cheaper beds in the cheaper rooms??)

Not as much to do as we found on our Royal Carribean or Carnival cruise (like mini golf, rock climbing, etc) The evening shows on MSC are, I think, the best I have seen because them offer more than just singing & dancing. They put really interesting acts into their shows (think "Cirque de Sole").

We had to tender into Cococay (this is Royal Carribean's private island that MSC had rented for us for the day) The tender process was as unorganized as everything else seemed to be on this ship. We sat in the tender boat for 45 minutes waiting to get back on the ship because the process was so disorganized. That didn't include the 15 minute ride loading up the boat on the island and driving back to boat - so total time to tender back from Cococay was 1 hour. It was just crazy.

I have so many examples of rude behavior by the staff and can't really list them hear. I just sum it up to say that on all other cruise lines I have been on you are greated with a smile and a friendly "hello" - where MSC staff in many cases would outright ignore you or just act like you were bothering them when you ordered a drink or asked a question. I would NEVER recommend MSC to anyone. And compared to a line like Royal Carribean, MSC is an outright joke.

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