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Jennifer

Age: 66

Occupation:Retired

Number of Cruises: 40+

Cruise Line: MSC Cruises

Ship: MSC Poesia

Sailing Date: 2013-02-23

Itinerary: Eastern Carribean

Beautiful Ship, larger than average balcony stateroom, average food, awful cold and uncaring assistant maitre d. I will never sail this line again!

The food was not terrible but was never outstanding. Never had a meal that made you think wow that was wonderful. The buffet had a fair selection and was always kept hot and fresh. The large amount of people at the buffet made it almost impossible to get a table to eat. You always had to do the drill of one would keep walking around to find a table while the other got their food. Once this was accomplished the other one could get their food while the other one held the table and ate their food. I don't think anyone ever ate in the main dining room at lunch as their were so many in the buffet area. I was told by a couple of people it was an ordeal trying to eat in the main dining room as it was just too slow and the selection of food was not good.

We had stateroom # 9053 which was a balcony room. It was very comfortable. Upon arrival we had a torn bedspread and a dirty toilet. The ice bucket had no ice and it had dirty water in it. The toilet was disgusting! When we brought this to their attention they took the bedspread away and it took us three days to get a new one. They did take care of the disgusting toilet and we also received a clean ice bucket with ice. It did get better for the rest of the week. They did an adequate job of taking care of the room.

We took this cruise to just relax so we didn't participate in onboard activities. We did enjoy several of the nightly shows.

When going to St. Maarten we always take the beach rendezvous. This is a trip to Orient Beach with a lunch at one of the small beach restaurants. We have always enjoyed this and had a good local fare lunch. MSC uses a different excursion company for this than we were used to. The lunch was not good and the restaurant. Don't waste your money!

We booked this cruise in February of 2012 and we booked directly through MSC. I stated when we booked that we wanted main seating for dinner and a table for two. I explained this was very important to us. When I called back approximately three months later I had the agent check that this was noted on our reservation. She assured me it was but once upon the ship I should check with the maitre'd concerning the table for two. I did just that and he told me were at a table for TEN! I explained we would not sit with a table for ten and that I felt they had a year to get this right. He advised me IF he could change it I would have a card in my cabin prior to dinner. No card arrived. I went to the maitre d again and he said it was impossible! He could give me a table for two at second seating but not at first. I tried to reason with him that due to the tie my husband had to take medication that we should not eat that late. He just didn't care and was rude. It was a take it or leave it situation for him. I told hm that I had booked through and MSC employee and he claims they didn't do what they should have so now he is an employee of MSC and it had become his problem. He said he only worked for a COMPUTER! If you want personal service DO NOT CRUSE WITH THIS LINE! This man did not like Americans as I observed him being very friendly and helpful to the Italian on board. By the way there were only about 10% Americans on the ship.

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