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Jane

Age: 65

Occupation:housewife

Number of Cruises: 4

Cruise Line: MSC Cruises

Ship: MSC Poesia

Sailing Date: 2013-03-9

Itinerary: Caribbean

'For the Price' - it was better than prison.

Terrible. And I am not picky - but I like food that tastes good and is hot when it is supposed to be hot and cold when it supposed to be cold. Also, I don't like bottled salad dressings - and that's all they used. Never had a decent salad - the greek salad was ok, but then they put bottled Italian dressing on it!

We had an inside stateroom category 1 which means it doesn't get any worse. Actually it was ok! Except the bed was hard and the pillows lumpy - but I brought my own pillow so I was ok:)

Ok - but I don't care about stuff like that anyway. The only time you could get a lounge chair by the pool was when they were in port. Not sure how they would fix that as when the weather is nice, everybody wants to be out there. The staff could be a little more attentive and do what they say ie: if someone leaves a towel on the lounge chair for more than 30 min it is removed - never happened.

Only people with more money than brains would book an excursion from a cruise line. Plenty of other cheaper options out there.

The main thing that bothered me was the staff communication problem. Nobody spoke English properly and the wait staff didn't understand a word anybody said - plus the wait staff were more or less rude - there were some exceptions, but generally, they push the menu in front of your face the minute you sit down, then take your order (heaven help someone who wanted something that wasn't actually written down on the menu) . I repeatedly had to ask for my water glass to be refilled, and sometimes I wasn't asked if I wanted wine. I could excuse the lack of communication if people were friendly, but neither the Indonesian waiters or anybody else were friendly. Smiles were generally lacking and the phrase "I'm sorry" was not in anybody's vocabulary. Basically, if anybody on that ship wanted a job in the customer service industry in Canada or US, they shouldn't be surprised if they got fired the first day!

The only good thing was that the ship was clean and nicely decorated. But they need to fire the chef and personnel manager.

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