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Robbie Ballentine

Age: 44

Occupation:Entertainment Support

Number of Cruises: 2

Cruise Line: MSC Cruises

Ship: MSC Poesia

Sailing Date: 2013-03-16


While the Monsters Of Rock Cruise organizers & the event itself was fabulous....the theft of a smaller Canon Powershot SD1400 IS camera from my cabin & the lack of any concern on the part of the crew has turned me off of MSC forever! Too many times myself & other passengers found the Cabin Stewards in our cabins for no apparent reason or entering them while we were in there. With multiple complaints & a rash of thefts on the 12th deck, I would have expected the Reception Staff & Security to do more than just tell me it was probably in my cabin somewhere, or maybe stolen by a cabin mate, and that there was NO WAY their staff would do such a thing. I left my cabin for an event, got up one deck via the stairs & realized camera and sharpies were not with me...went right back down to find the crew member leaving my cabin and my camera was gone....less than 10 minutes had elapsed since I'd first left the cabin. I called immediately but was told the steward had just ended his shift and they would not disturb him. My cabin was searched by their head steward that same night and again before 8am by 2 more stewards, one of which told me he had filed a "lost item report" that it later turned out he never had. Too much of my cruise was spent trying to get some resolution and repeated requests for a Corporate address & phone number were refused and all I was given was a lost & found number in Fort Lauderdale.

Awful! Aside from the insane amount of sodium (so much that by day 3 my ankles had swollen completely)everything was either poached or pizza. Lots of unpleasant bathroom side effects and if I never see another slice of pizza again I'll be forever happy. No variety, same stuff day after day.

We found trash in various spots of our cabin, were given only 3 full sized towels & 2 hand towels (despite there being 4 of us in the cabin) and fresh towels were not provided (despite several requests) until day which time the staff actually refused to give us more towels without getting into the cabin for a count AND requesting that I remove the one I was wearing so they could take it.

Coco Cay was awesome, Nassau was dirty and overall boring.

MONSTERS OF ROCK CRUISE.....organizers great, MSC staff was the absolute worst. Most barely spoke English, were hard to understand, were invasive and always in our cabins for no apparent reason, slow service AND there were several thefts on deck 12 while occupants were out of their cabins with absolutely no investigation on the part of the cruise line....they never even questioned the cabin steward I caught coming out of my cabin when I found my camera gone less than 10 minutes after I'd left it.

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