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Overall Rating
Family Friendliness
Shore Excursions
N Jones

Age: 40


Number of Cruises: 9

Cruise Line: MSC Cruises

Ship: MSC Rhapsody

Sailing Date: 2009-09-3

Itinerary: Mediterranean

The Rhapsody is no longer in service.

This was the worst service I've ever received in our years of cruising. The most commonly used word on board is "NO". We had major issues with excursions desk. We booked in U.S. with USD and they told us our registration was not received and charged us in EURO for a $280 difference in total.

MSC does not act like a global company and none of the staff on board appear to be willing or authorized to go above and beyond to ensure great service. Even minor things you take for granted like asking the staff for a ping pong ball or a paddle tennis racquet receive an answer of "Sorry we don't have any left"?

I would recommend against taking MSC if you're used to other top tier cruise lines. I'm done with MSC.

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