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Overall Rating
Family Friendliness
Shore Excursions
Fiona Stevens

Age: 48


Number of Cruises: 3

Cruise Line: All Other Reviews

Ship: Superstar Gemini

Sailing Date: 2013-02-6

Itinerary: Singapore to Hong Kong

Woeful! From check in to disembarkation was like a zoo. Left Singapore an hour late. Food was cold and drinks were hot. Service standards appalling, unable to mix drinks, served hot water with our meals??, improper cutlery laid out on table. Was not a meal where we did not have to ask for something. Staff seemed hesitant to attend guests as English was poorly understood/spoken. Which lead to many frustrations in problems being solved. TV and phone did not work in the cabin, it was filthy. Hair, handmarks on mirrors, light switches, even a used ashtray on the table!! Had to ask for our bathroom to be cleaned and the carpet to be vacuumed, no clean glasses, dirty ones just left there in the cabin. Shower broken, only freezing/boiling water available. Took 4 days till we could convince someone it was broken. Shore excursions ran late and had to be modified as the ship could not disembark passengers properly, took 1 hour and 45 minutes to leave the boat, restricting our tour time, no refund or extra time given.

The only fruit ever served every day was watermelon and oranges, boring! The eggs for breakfast could only be omelette, sunny side up or boiled. Everyone gave up on eggs as they were always runny and raw inside. If ice cream was served as dessert, it was bought out en masse and left on the side so when served it was a small bowl of milk, it had melted long ago, not edible but drinkable! The food temperature was always tepid to cold. In the Mariners buffet, food served in bain maries was constantly cold, nothing like cold baked beans and french toast. No juice to mention, was always cordial which they tried to pass off as juice for breakfast. All drinks served at room temperature eg sprite with ice added to make it cold! Hardly ideal for cocktails. Bartenders often missed ingredients out in the cocktails, had to show them the menu to follow the 'recipe', hit and miss. If asked for coffee, it came out with no milk provided, by the it came(after asking) the coffee was cold.

In poor condition and very dirty. Exposed plumbing in bathroom, rust and scale all over the cabin window. Dark hairs were on the bed bases. The 2 single beds were tiny and very hard. Pillows satisfactory. Stained quilt covers, poor storage. Used ashtray on table. Hot and cold water did not work. Toilet did not flush properly. Daily service to room was only to make the beds, no actual cleaning done. Used drink bottle under sofa bed. Thick dust on TV and bench area. TV and phone did not work in cabin. When complained about these things, nobody seemed to care or to fix it!

They always ran late, so you might miss another activity if there was something of interest. Some activities scheduled did not run at all and nobody was coordinating it or knew what was going on. Poor English detracted from any quizzes as passengers unable to understand the questions. Part of the ship was off bounds as still undergoing maintenance, driving range, basketball. Gym was tiny with only 4 treadmills and some weight machines. We were so bored that we took to reading a week old newspaper we had. We could not wait to reach Hong Kong, so we could just get off. There was nothing for children to do, a small room was a 'kids club'. Never saw kids in it. They always played Bingo, as they could charge for that. The casino area was huge and modern in proportion to the rest of the ship, obviously gambling was its target market and being mostly Australian passengers, this was not a big draw card. We felt like cargo with credit cards!

Ports of call were Ho Chi Minh and Nah Trang. Disembarked late in both places and put the tours under time pressure. So did not feel as though we got value as things were omitted to make up lost time. But you were generally very keen to get off the ship so you booked something.

Started in Singapore and ended in Hong Kong, they were by far the best bits, if we took the cruise component out, it would have been perfect. It was the most boring and miserable week of holidays we have ever had. We would not recommend Starcruises or this old has been ship. It was truly woeful.

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