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Sheila Kelley

Age: 47

Occupation:Bank Manager VP

Number of Cruises: 9

Cruise Line: Norwegian

Ship: Gem

Sailing Date: 04-29-2009

Itinerary: Bahamas

My daugter and I went on this cruise to relax. I had been on 4 other Norwegian Cruises and always had a great time. This cruise was somewhat disappointing. The service was not good on the ship. The staff is obviously overworked and underpaid because they treat the passengers as though they are an inconvenience especially at the reception desk and the main dining room. The cruise staff was great and the entertainment, as well. The shore excursions were overpriced and not run well. Also, they should not have a 4 hour stop in the Bahamas overlooking a parking lot. I felt they should have stayed in Nassau and given us more time to explore there. I did meet with the hotel director with all of my concerns and the complaints I was hearing all over the ship. I will say he listened and offered us a great dinner in Cagneys. When I arrived home, because I am in the service business I wrote a very lengthy letter to Customer Relations with all of my concerns. The letter was answered in a week and addressed everything. My daugher and I were give a credit on our next cruise with them. The ship is beautiful however, as I mentioned to the hotel director, the service is so inconsistent that they are going to begin to lose repeat customers. I will try them one more time to see if they can win back the confidence I had in them before this cruise. If you like a leisure cruise, this is the one to pick because of the free style. That I love.

The food was terrible in the main dining rooms and the buffets. I addressed this with the hotel director and they were going to look into it. In the specialty restaurants it was excellent and the service was excellent there as well. I can see the training is different in these restaurants.

We had a mini suite. It was great, and our steward was great, as well.

We did a few things. I loved the entertainment and the game shows and the comedians, especially Second City.

They are great.

Do not do the excursions. Try to plan our your your own. They are not worth the money and the staff is not friendly.

I am hoping our next cruise with NCL with result in better service.

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