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Frank

Age: 55

Occupation:retired

Number of Cruises: 2

Cruise Line: Norwegian

Ship: Gem

Sailing Date: 2013-08-1

Itinerary: nyc to bahamas

I cruised on the Norwegian Gem out of New York City from July 20 until July 27, 2013.

Our Room Steward and the Cruise Entrainment Director were excellent.

I was very disappointed with the on board service. Besides waiting between 30-40 min after our food order was taken to receive it. The servers in the free dining room (Magenta) were not friendly or accommodating. It appeared that the servers did the bare minimum just to move people out of the restaurant. The dinner portions were small and lacked taste i.e. dried out steak. The servers made it obvious that they are reluctant to bring additional food or refills. The daily special dinners were the same menu in the Magenta and Grand Pacific (free dining rooms). The food in the buffet (Garden Cafe) was standard cafeteria quality. Frequently they ran out of the free drinks and soft ice cream. Several times we had to look for napkins, utensils and someone to clear the table. It seemed that no organization and no one is accountable. On the first day it was chaos especially cause passengers didn't know where to go and no one directed us.

We had lunch at the Blue Lagoon; I was in a party of 6 people. We all received our orders at different times. 2 people received the appetizer and main course together, 2 people received their main course prior to their appetizer and 2 people received their main course after the 4 people had finished the meals and the staff started cleaning the table.

We had dinner at the Teppanyaki (6 people at additional $25 each), there was too much soy sauce making the food inedible. The manager Rodger was very reluctant to give a refund until the next day when I spoke with the food manager. The portions, quality and show were not worth the additional $25 per person, even if the food was edible.

The bar-be-que at Great Stirrup Cay was disorganized; food was dispensed for a short period of time considering the amount of people to be served and the only 2 working drink stations that ran out of drinks.

Also, we tried to have dinner at Grand Pacific. We were told that we could not go because dress shorts were not acceptable for men. According to web site they are. However, you can wear shorts to the paid restaurants but not the free one.

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