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Sneha

Age: 35

Occupation:Homemaker

Number of Cruises: 2

Cruise Line: Norwegian

Ship: Jade

Sailing Date: 2016-02-11

Itinerary: Caribbean

Norwegian Jade (7 day cruise) .

At the guest services counter of the Jade, I was surprised to see your proclamation that NCL provides the finest dining on the seas. This is because, as vegetarians, despite calling ahead of our sojourn, we were relegated to eat only at the garden buffet ““ 3 times a day. I am happy that I made it out of that awful ship. .

I had made a request for vegetarian food at the time of buying tickets. I was very happy to get a letter and a call from Mr. H. (name removed) on checking-in into our rooms (we had bought two rooms since we brought our parents along). Mr. H. promised that we would be given vegetarian food at the restaurants (His quote was “I will make sure you have a wonderful vacation” or something like that). However, he failed to mention that the food would be brought down from the garden buffet. To be clear, the restaurant would send a server up to the buffet on the 12th floor, who would then fill up two bowls with an entree from the buffet, and take the elevator down to the restaurant. If we don’t want the buffet food at the restaurant, the only other option was the lasagna rolls, which was terrible. We didn't see the point of going to the restaurant to eat the buffet food. If we want to eat the buffet food, we go to the buffet. If you don’t see the problem, I suggest converting all your restaurants to only serve what entries are available in the buffet and get customer feedback. I am sure your customers would be raving.

Restaurant “vegetarian Option” .

Despite having more than 10 restaurants, none of the real dining/lunch choices beside the garden buffet has any vegetarian food. Not even the “jasmine” restaurant, which allegedly serves Asian/Chinese food. In the real world, I can walk into a Chinese, Thai, Japanese restaurant and easily find a number of things to eat. The only option in all the Jade restaurants was the fixed item in Grand Pacific and Alizar (lasagna rolls mentioned above). Even the garden buffet is not appealing to a vegetarian. Because of all the large chunks of unappetizing meat that is being constantly heated, there is a strong (disgusting) aroma coming from the entrance of the buffet, which is nauseating to us. .

Therefore, for this additional reason, we would have liked to eat at restaurants where this is not (typically) an issue. Awesome (awful) NCL Policy.

At the first meeting, Mr. H. asked us to contact the Group service coordinator if we are unhappy with the food. So I contacted the same with my problem. The saving grace was that the Group service coordinator pretended that she understood the problem. However, she noted that it was not within her job role to help us. I told her that I don’t know whom to contact and she would surely know what to do (since she was supposed to be the boss!). (I was really not in the mood to go from one person to another through their 1100 crew hierarchy). Anyways, she mentioned that complaining is not likely to help us because of NCL policy as all food menu is predetermined. So the Chefs at any of their 15 restaurants cannot make a meal that is not in the menu for any customer. She said he will find out more and get back and I have still not hear back (I finished my cruise a week ago). .

Vegetarian options at the garden buffet: acceptable but many times, the dishes especially at the salad bar were contaminated with food from the meat entries. We found this to be disgusting. The item labeled as “Indian roti” was not even close to Indian roti. It is made of a different flour not what Indian roti is made from (Indian roti is made with flour that brown bread is made of). .

All we were hoping was to get a prepared food from your kitchen (not demanding this is what I need on a specific day). Apparently, that experience is permitted only for your “higher class” customer who happened to pay the same as me. (I will keep my head low and not complain if I get to pay a lower fare). However, as things stand, the lower class customers (vegetarians) are not acceptable customers for NCL perhaps according to NCL policy. So after thanking the crew for not asking me to step off the plank, we debarked in Houston, happy to out of that miserable prison "NCL Jade”. Will I ever take a NCL cruise again? .

I also a left a similar copy of this letter to the Hotel Director on the 5/6th day of cruising and waiting for his prompt reply.

Good and clean cabin.





Norwegian Jade (7 day cruise) VEGETARIAN 's NOT WELCOME !!! Houston ““ Cozumel ““ Belize City ““ Roatan ““ Houston At the guest services counter of the Jade, I was surprised to see your proclamation that NCL provides the finest dining on the seas. This is because, as vegetarians, despite calling ahead of our sojourn, we were relegated to eat only at the garden buffet ““ 3 times a day. I am happy that I made it out of that awful ship. .

I had made a request for vegetarian food at the time of buying tickets. I was very happy to get a letter and a call from Mr. H. (name removed) on checking-in into our rooms (we had bought two rooms since we brought our parents along). Mr. H. promised that we would be given vegetarian food at the restaurants (His quote was “I will make sure you have a wonderful vacation” or something like that). However, he failed to mention that the food would be brought down from the garden buffet. To be clear, the restaurant would send a server up to the buffet on the 12th floor, who would then fill up two bowls with an entree from the buffet, and take the elevator down to the restaurant. If we don’t want the buffet food at the restaurant, the only other option was the lasagna rolls, which was terrible. We didn't see the point of going to the restaurant to eat the buffet food. If we want to eat the buffet food, we go to the buffet. If you don’t see the problem, I suggest converting all your restaurants to only serve what entries are available in the buffet and get customer feedback. I am sure your customers would be raving. .

Customer Service ““ think of the worst possible service and then move it down a few more notches. .

However, the worst part of the whole experience was the abysmal customer service. We were made into a “lower class” people by your prestigious cruise line except while paying for the tickets. We expressed our concerns to many people including Mr. H., who feigned an inability to understand the issue. We even walked out of the Grand Pacific restaurant asking Mr. H. to get back to us if he has a better solution for us. On the last night, Mr. H. even had the audacity to come and talk to us in affirmative “I am sure you are having a good time” and when we replied “we are having a terrible time” and he said “good night.” In the end, no one made any attempt to resolve our problem

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