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Overall Rating
Food
Service
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Entertainment
Family Friendliness
Shore Excursions
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Paul R

Age: 56

Occupation:Auditor

Number of Cruises: 20+

Cruise Line: Norwegian

Ship: Norwegian Epic

Sailing Date: 2011-11-19

Itinerary: Eastern Caribbean

This is really a mix of Good, Bad and Ugly.

The Epic is a beautiful ship with incredible entertainment, but there were too many flaws in the service and experience to overlook for families. I think this would be fun and good for young folks looking for a "good time" and not concerned with setting good examples for children.

After this experience on the Epic, we are now planning two cruises on Princess for 2012, where customer service is priority number one.

The food in the specialty restaurants was very good: the Japanese Hibachi and Brazilian Barbecue in particular.

While the specialty restaurants were very good, do you want to drop $20 or $25 per person per night at these restaurants after spending $$$$ for a cruise with food included?

The dining room food at dinner was so, so (really the same quality as a Boston Market or Applebee's). Whatever you do, avoid the dinner buffet - it is like eating at IHOP.

We had three mini-suites. They were very small. The sink and shower are in the room by the door and folks can see you dressing or coming out of the shower if someone enters the room suddenly.

While there were many activities, good luck in getting on a slide or in a bowling alley unless you wait a couple of hours. The pool area was just chaos and no room to really swim.

The Dolphin Swim at Blue Lagoon in Nassau was excellent. The "snuba" adventure in St Thomas was also very good.

We just completed a family cruise on the Norwegian Epic over Thanksgiving in 2011. There were 8 of us in 3 mini-suites and a studio.

The ship is beautiful with many activities. And, the entertainment was exceptional: Blue Man Group and Cirque Dreams. Best entertainment we've ever seen on 20+ cruises.

There was too much pushing of alcohol and gambling. Teen-agers were openly drinking and sitting at casino machines. The casino has no physical boundaries, and kids enter as they wish. They even have gaming tables on the pool deck in front of the kids' pool area - do they need revenue that badly?

The customer service was by far the worst we've experienced on 20+ cruises. There is just too much focus on making money and pushing booze and gambling regardless of age.

The Captain did depart, so maybe new leadership on the Epic will address the many weaknesses. It is a beautiful ship that just needs a soul and moral compass.

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