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Martin Goldman

Age: 62


Number of Cruises: 30

Cruise Line: Norwegian

Ship: Norwegian Crown

Sailing Date: April 4th, 2004

Itinerary: Eastern Caribbean

This was the second NCL cruise we have taken in 13 months and on both cruises the ship developed "engine problems" that caused us to skip at least one port. I honestly feel that NCL has a quality control problem that they need to address. Since the port we missed on this cruise was Savannah there was a near passenger mutiny on board. Not only were we late arriving at every port which caused severe problems with planned port activities but we missed entirely our favorite port. NCL management seems to feel that engine malfunctions are not NCL's fault and they refused to compensate passengers for NCL's negligence (except for a $25 credit which was insulting). The Captain, after hearing complaints from almost all of the passengers said that he was not authorized to issue any form of compensation but that the home office would take care of it. Needless to say the home office refused any compensation. I have taken approximately 30 cruises, and I have never come accross such arrogance by a cruise company. I will never take another NCL cruise and would advise anyone considering NCL to reconsider.

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