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Rich Adam

Age: 35

Occupation:government

Number of Cruises: 7

Cruise Line: Norwegian

Ship: Norwegian Dawn

Sailing Date: 2010-02-7

Itinerary: Grand Cayman - Cozumel

Beware of Norwegian Cruise Line customer relations. I had a bad experience with a shore excursion and NCL customer relations refused to make it right by compensating me for the $60 of service that I did NOT receive from their subcontracted shore excursion company. What's more is that the shore excursion management team and customer relations department handled my polite request to rectify the issue with an absolute lack of professionalism. They care not about the satisfaction of their patrons--only their bottom line. Too bad, this experience ruined an otherwise mediocre cruise experience.

Average

Average

Limited

Beware all shore excursions offered by NCL. If you are unhappy with the service, don't expect any satisfaction or professionalism from NCL.

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