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Terry Flannery

Age: 62


Number of Cruises: 1

Cruise Line: Norwegian

Ship: Norwegian Dawn

Sailing Date: 2010-08-22

Itinerary: Bermuda

We enjoyed the entertainment and the ship in general - Staff - (while there were a hand-full of very nice people - overall the staff generally seemed overworked and stressed out - not overly friendly. Staff was always trying to sell you something - it was a real pain! Pool - it was a very small pool for the size of the boat - we didn't go in at all.
Company response to an engine malfunction - unacceptable - On the way to Bermuda one of the engines failed - we continued at reduced speed. The initial response was the the ship would stay in Bermuda an additional day for repairs - Company management over-ruled the Captain and decided that we would leave Bermuda early - instead of leaving on Friday at 1700hrs we left at 0630hrs - so we lost a day in Bermuda - The company decided the they would recompense passengers at the rate of $50.00 per stateroom (we are contesting this - haven't heard from the company after a week - doubt we will) - all the while having a full ship for an additional day - where they made a windfall profit - this response is completely unacceptable - it meant returning to New York from Bermuda at reduced speed - with one engine still not working - had there been any additional problems - this could have been a recipe for a catastrophe - the Company does not have a good track record when it comes to safety (see other travelers reviews) - In view of the companies handling of the malfunction and deciding to return to NY with one engine failed - we will never use Norwegian Cruise Lines (NCL) ever again.

The food in the pay-for restaurants was generally good, the alternative was eating in the cafeteria class dining halls - mediocre at best - but you had the noise of all the kids - the pay-for restaurants were generally quiet. Le Bistro - the food was very good - the service was rank amateur (As an example - the Maitre'D was joking around and when we were served our Red wine - the waitress said "Let me take the white wine glasses to make more room for you" everything was said with a twist to make it look like they were doing something for you - it was tiring and a pain - the kitchen was being let down by a clueless wait staff. Cagneys - both food and wait staff were very good. The other restaurants were OK - not memorable.

The Cabin ocean balcony was excellent - clean, everything working, comfortable bed - very pleased.

We enjoyed the facilities. Some of the poolside activities were fun and enjoyable

We rented a scooter and were independent whilst in Bermuda - did not sign up for any excursions.

The Ship was well maintained and we enjoyed the facilities. The entertainment was very good. The food in the pay-for restaurants was very good - services while good in Cagneys was lacking elsewhere. We would not do this type of cruise again - too much time on the boat and not enough at the destination. We were not happy with the compensation of $50 for a day lost in Bermuda (see above). We sent a complaint to NCL Guest relations - but did not get a response.

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