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ignored

Age: 51

Occupation:public service

Number of Cruises: 6

Cruise Line: Norwegian

Ship: Norwegian Dawn

Sailing Date: 2014-02-14

Itinerary: carribean

On Sunday 1/12/2014 we arrived early and boarded the Dawn after regular procedures. Everyone promptly received their bags and lounged around the pool all day. We did not receive our bags. I entered our Stateroom which was dirty from the previous tenants. The mini bar was not stocked as noted from the previous tenant's consumption of it. I personally cleaned our cabin, including picking up trash from the floor and a filthy luggage plastic sheet which went across the bed and had to scrub the shower also. I called the Steward and asked him to stock the mini-bar he agreed to do so, as we did not want to be charged for the previous people's consumption. Day turned into night and we still had not received our bags and we missed a whole day at the pool with our fellow cruisers. We went to dinner and after dinner while walking back to our cabin we found our bags aft in front of other persons Staterooms, nowhere close to our cabin. We dragged our bags to our cabin which was at the bow of the ship. As you can see, we are off to a very bad start.

When we returned with our bags, the mini bar was still not stocked as promised, and never was during the course of the entire trip with the contents of beer and soda to which the previous tenants consumed.

The next day we asked to play shuffleboard with an older group and the attendant instead stopped the older group's game and locked up the contents of the game to which we did not understand and we apologized to the older group for this action. We then went to the jewelry store and I asked an attendant the price of a certain ring, he said he would be right back and never returned. I bought a spa package for the week. After swimming and taking a very hot sauna I undressed in the ladies room where an unannounced male Supervisor in Full uniform entered and stopped to gawk at me motioning with his hand over his mouth going "Oh" as he walked through to join two other female Supervisors in full uniform including heels and full jackets who were sitting in the hot sauna enjoying a gossip session. There was no excuse for this breach of privacy or this entire scene. If this male wanted to join his female companions in the sauna, he could have gone through the men's room. More lack of respect on your employees part.

Hygiene wise, I found it completely unprofessional that your Supervisors intentionally soiling up their uniforms only to afterwards address the passengers in this state for the rest of the evening. It was a real eye-opener for your employee's lack of disregard for hygiene and guarding the health of the passengers and themselves. It made me contemplate if other employees of NCL in the food area also had such a disregard for guarding good health measures and fighting bad bacteria that can so easily spread around the ship causing sickness among the passengers as we have all read about on Carnival Cruises.

In regards to this entire scene, it was completely unnecessary, unprofessional, infringed on my privacy, and easily could have been avoided if you had a professionally minded staff. This scenario was inexcusable. My husband then returned to the cabin and found me quite distraught over the situation to which just took place, which was compounded by the above "mishaps" and the fact that we decided to take this trip now to help relieve the sadness inflicted by an uncaught local serial pet killer who now continues to murder cats, and stomped my bunnies to death. I told him of this latest incident in tears which prompted him to have a meeting with the hotel manager who offered us "a free dinner" to add insult to injury.

The next day we went (with leeriness) to the Shore excursion desk where a woman made a snide remark to me concerning how she surmised from my personality that I was anti-social and didn't want to be around others, which really pissed me off yet I said nothing about it. We took her suggestion anyway and enjoyed Maya island in Honduras although I had an allergic reaction to the "no-see-um" fly, to which I remained covered in bites and am still today covered in bites. That night a photographer grabbed us to get a couple's picture. We walked over to the backdrop and the photographer just forgot about us and engaged with someone else, leaving us there for a longtime like we were just invisible, and making us feel like idiots... so we just walked away... unnoticed. This seemed to be the case everywhere aboard your ship, by the hands of your employees and I was becoming astounded by the instances of your employee's rudeness and disregard. This astonishment later became a mixed bag when we met up with some of your most professional staff members. Namely, ALL of your staff members that we encountered from India.

The next day we were confronted by the same Shore excursion woman, who asked how our trip was to the private island and I simply gave a "thumbs up" as at this point I had decided not to speak with particularly her or any of your employees in order to avoid condescending remarks or confrontation. Upon return your "TSA" people made us remove the contents of our dive bag, holding up the entire line, in order to look at a dive weight which was wet and filled with sand.

We had prepaid for an excursion to "Boat Blast and Beach" on Costa Maya. We took the long bus trip to this beach and were put on a non-working boat. Three other boats also returned to shore due to non-working boats. Those people were accommodated with less-than-sufficient, but running boats. We were then put in a second non-running boat as the others in our group circled around. We were again taken back to shore and given a third boat. This third boat ran and ran fast and then began making a non-stopping ascending winding sound to the point where we thought the engine was going to blow up. My husband is a more than experienced Boat Captain and out of desperation to stop the boat before it blew up pulled the red emergency stop which resulted in NOTHING as all safety controls for the drivers use were disconnected and removed. The boat to our astonishment continued in an upward winding sound and scared us to death. If you had another person manning this boat who was inexperienced in driving boats, you would have had some serious consequences on your hands. In such a whirlwind my husband managed to get this third boat to shore, and we were given a forth boat to which could not even get out of its own wake to reach the others. We gave up and asked for a refund. The Attendant said that we would have to take that up with the ship and brought my husband tortilla chips and salsa to "make up for it" and then tried to charge us for a day at the beach. The Canadians that we befriended said that their boat broke down twice while in the ocean and that it could not keep up with the group.

All of this made it apparent that NCL did not and does not monitor the quality of excursions that by your own hand endorse. Before you authorize a Shore Excursion it is to your best interest that you enlist quality control tactics against the outfit that employ to carry out the excursion. NCL must assess the liability to which you hold if the outfit is non-compliant to safety standards, such as the removal of the emergency stop on the boat. This directly reflects the disregard for safety upon NCL as my husband actually pulled the Emergency stop Key- which was disabled. There is no excuse for this either. Our situation could have resulted in serious injuries to us or others. The disabling of the safety emergency stop on the boat is a recipe for disaster for all, producing yet even more negligence.

Upon return to the ship, my husband went to the same shore excursion woman for a refund for "Boat Blast and Engine Blowup" She kept arguing that he drank the alcohol which was asinine. She stated that it was against her better judgment and reluctantly refunded our money for the "Boat Blast" that never was.

There is no question that we should have been refunded without these constant hassles.

The conglomeration of all of these avoidable situations made it apparent that your staff members had a disregard for seeing it through that our trip went smoothly. I personally was never addressed for the negativity that I experienced on this cruise, and I should have been, so now you are hearing it from me. We worked hard to fund this trip and drove from Virginia to Tampa and back to experience a great time.









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