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NCL
Dream
Western Caribbean

Susan

Age: 37
Occupation: RN
Number of Cruises: 1
Sailing Date: October 15th, 2005

Luckily, you can make an experience good, even in a poor situation. The day before we were to leave, we received a call stating the ship would be delayed due to a "mechanical problem" and that we would be losing 1-2 ports of call (out of four). We were told we would receive a $100 credit to our onboard account for compensation. We were to take a 7 day cruise with ports of call at Cozumel, Cancun, Roatan, and Belize. Immediately upon boarding we found we would lose Cancun and Roatan. Tropical storm/hurricane Wilma then came around and we then lost out on Belize (not NCL's fault). Then a passenger on board found a recycled memo from the main office (in the restroom) stating that the reason we were unable to go to Cancun and Roatan was due to a loss of engine on the ship since June. We didn't have enough engine power to ever reach all 4 ports in the first place! The most disturbing issue was that NCL contined to advertise and book this cruise as a 7 day, 4 port cruise, all the while knowing they could never accomplish that cruise without the engine.

Luckily, we were in a large group and were able to make our own fun. It would have been a very long cruise otherwise. Out of the 1100 passengers, 875 signed a petition to present to NCL's main office.

In regards to the crew, they were wonderful. I have nothing but great things to say about all of them. The service was great. The food was fair. I did really enjoy the freestyle dining experience. Our ship bill ended up higher than expected, as we were onboard much, much longer. We ended up utilizing the spa services and drinking more adult beverages than ever anticipated. Did I have a good time? Yes. Will I cruise with NCL again? No. I don't trust them!

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