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Mel

Age: 68

Occupation:Medical professional

Number of Cruises: 5

Cruise Line: Norwegian

Ship: Norwegian Jewel

Sailing Date: 2012-06-9

Itinerary: Alaska

Wonderful butler, room steward and coffee maker and that's about all I can say positive. Many outright lies by our booking agent or should I say "salesman". Once he had our money extremely difficult to reach him for follow up. Were told we would have assistance at embarkation (VIP) but didn't and Seattle has no place to sit.

My husband is disabled and we had our service dog with us. He, the dog, btw was great and always has been on our trips. Our wonderful shuttle driver ran off and found someone who could bring us a wheelchair and finally we were able to get VIP boarding which still was a total hassle and not well done.

Our dining experiences were not the greatest to say the least including several of the specialty restaurants. Mostly for dinner we ate in our room and ventured out for lunch when their seemed to be less crowds. The concierge was very curt to any of the questions we asked. Seemed like NCL trying to nickel and dime you right and left. There was even a charge if you wanted to go to a class in "animal towel making".

Mediocre at best. Cagneys, in particular, very poor. The soups were always subpar. By the 4th day we had figured out where and what to eat. We were glad when the cruise was over for many reasons,none of which was to get some decent food.

We had a family suite which had a large bathroom with shower, and full size tub which was very nice. The main king bed was very comfortable. The other room had a sleeper sofa type bed which was horrible. This room also had a toilet and shower. The size of the room was fine. The cleanliness when we boarded was okay but there were stains on the carpet and the upholstery looked very tired. The balcony was on the small size but we really had only one good weather day so it didn't really matter.

We really did not partake in any. We just wanted a really laid back, do nothing cruise with lots of good food (alas). We had cruised with NCL some years back and the food was excellent.

Ketchikan was the only really accessible port for us and it was quaint but touristy.

We sailed with NCL some years back without all of these negative findings. Seems like the newer CEO is making cuts where they should not be made, particularly food. Won't be using NCL again.

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