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Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
Michael White

Age: 62

Occupation:Retired

Number of Cruises: 5

Cruise Line: Norwegian

Ship: Norwegian Jewel

Sailing Date: 05-5-2009

Itinerary: Baltic

Good - staff friendly, competent, well trained. Cabin well looked after. Ship immaculate.
Bad - Boarding process long, convoluted colour coded access to ship, cooped up for 1.5 hours in hot stuffy lounge in Dover.
Continual effort to get in your pocket from the get go - only two restaurants offer table service without additional cover charges ranging up to $25/person plus 17%. Generally these "free" restaurants have wait lines up to 30 min. Drinks and wine very expensive, beer $5, decent wines are $30 and up plus 17% - steep considering shipboard would be tax and duty free for ship. Ongoing hype to peddle overpriced merchandise from Galleria (seems to be a concession) Eg. Have priced Omega watches cheaper at high end stores! $10 charge for any currency exchange regardless of amount. Internet charges seem high. $12/person/day automatically charged to account for gratuities. Only took shore excursions in St. Petersburg due Visa - expensive but good, took 2.5 hours to clear immigration, NCL blamed Russians. One tour did not get away until noon. Tour guides spoke good English and were well versed and gave good presentations.

Health - Ship had a Norwalk outbreak from previous cruise and had stringent controls in place to contain - these seemed to work as only a few pax on our cruise came down and ship was declared clear about half way through cruise.
Entertainment - Generally good, shows in theatre popular and crowded.

Two "free" and one cafeteria style restaurant - adequate, one gourmet beef wellington during cruise.

Rooms were clean, well tended.

Don't bother with most presentations - they are sales hyped for galleria, spa, art, bingo is expensive and hyped with seemingly few winners. Casino refused to state pay out on slots.

Great ports of call.

Money grab from the get go. Believe me, `free style' ain`t free and I question the value.

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