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hayyoot

Age: 38

Occupation:Medical

Number of Cruises: 21

Cruise Line: Norwegian

Ship: Norwegian Jewel

Sailing Date: 2010-10-1

Itinerary: Canada and NE

I tried all major cruiselines, I used to like NCL because they didn't require formal dress, but, now, after what happened with Jewel, never again NCL

NA

extremely small inside cabins, smaller than all other lines

NA

All shore excursions are over priced

We are booked on Norweigian Jewel that departs out of New York City on Oct 1st, 2010, and heads to New England, and Canada. We booked several months ago, and now we are fully paid for the cruise. Last week, we received an email stating that this ship has mechanical malfunction, and will have to travel at a reduced speed, therefore, they changed the itenerary of the cruise, they called the change as "a small change", it included cutting down on the port time from 7 hours to 5 hours in avarage for some ports, they also changed the dates of some stops, but, they will still stop at all planned ports, when you call them and tell them, hey, we were palnning to rent a car and go somewhere, and 5 hours are not enough to do so, we want our money back, they are all trained to tell you that they have good news for you, and that you can buy their shore excrusions if you want to get away from the ship. When you tell them that you don't want to go on their over priced sedentary shore excursions, they just tell you that thet can't help you then because the small print in the contract you signed at teh time of booking allow them to change or cancel ports and stops as they please, and you have no recourse.
Now, HERE IS THE BIG SCAM, we found out that this mechanical malfunction has been diagnosed for a while now, they have been announcing the problem about a month before each sailing, if you looked at the ship's planned itenerary, they have scheduled sailings till April 2012, they have no plans to take it off the route for repairs anytime prior to April 2012, hell, our cruise doesn't take off till October 1st, and I am writing this post on August, they have ample chance to fix the problem if they wanted to, but, instead, they decided to remain quiet, take reservations for non realestic iteneraries, that are not compatible with their limited speed abilities, and notify the passengers a month or so prior to the cruise about the change, they don't offer refunds, or compensations of any kind, the only thing they offer you is to talk to the shore excursions desk so that they can plan something for you, since the new iteneraries now offers such a short port time that doesn't allow you to do anything on your own, this mechanical malfunction weather it exists or not, will end up boosting their shore excursions sales way up, sounds like a good deal (for them of course, only them), . If they have good intentions, why don't they fix the problem now? Or, at least, why can't they announce that the ship will be travelling at a reduced speed for the next two years, and just change the iteneraries now, instead of a month prior to the future cruises taking off?
NCL, NEVER AGAIN, if you are like us, and don't like to dress up for dinners, no problem, go with another cruise line,and eat upstairs, or order room service.
I do stand by my statement, and will be happy to answer individual emails if you have any doubts

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