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Lou Gatti

Age: 63

Occupation:retired

Number of Cruises: 4

Cruise Line: Norwegian

Ship: Norwegian Jewel

Sailing Date: 2011-10-15

Itinerary: Bahamas

The cruise was a nightmare. The food was horrible. It actually brought us closer to other passengers because we shared the same misery. There was an overall feeling of complacency; the crew also. They tried to sell you something 24/7. Furniture was dirty and scarce for 2,000 + people. Buffet was a joke. All the food was overcooked and tasteless. Passengers went to other specialty restaurants as we did looking for some decent food. By the 3rd. day, we realized there were none.

Breakfast: Scrambled eggs were tasteless, as well as overcooked. FYI: ALL THE FOOD WAS OVERCOOKED. The only bright spots were the hand made egg stations. There were 2; for 2,000+ passengers!! Everything sat out for 3 and a half hours, and you can just imagine what it tasted like.

Lunch and Dinner: Buffet was still the tasteless overcooked food. We went to other places, but in desperation we looked everywhere. By day 3, we knew we had been had. There was no good food anywhere. We despaired together with numerous other passengers. The bad food actually bonded us together. We were all trapped.

An example: Our last night, Azure and Tsar had the beef stroganoff on the menu; remember, these 2 places always had the same items. It was listed as "Beef Stroganoff with Mushrooms" , sub-title description: "Egg noodles, Beets and Sour Cream" . I asked for no beets. I was greeted with the following: Red Peppers, Green Peppers, Onions, and PICKLES !!, and a half tea spoon of Sour Cream. You had to be kidding. I took pictures. The egg noodles were dry and hard, and the 3 small strips of beef were tough. I filled up half a small plate with the extra crap that had no business in this dish. I have pictures.

PICKLES ?? PEPPERS ??

Ribs at Mexican place and Chen Chens were the same with different toppings. Both were like a stringy pot roast. One of my ribs was 100% fat.

Chen Chen serves an egg drop soup. Someone thought it was a good idea to add CORN !! Yes folks, corn !!. Even our server thought is was a bad idea. Chef said the corn recipe was directed by the Corporate Office; back to Kevin again.

Important: FOUND OUT THAT ALL FOOD DECISIONS WERE MADE BY CORPORATE, INCLUDING RECIPES AND PRESENTATIONS. Someone in the CEO's office complex makes up these menus. THIS IS WHY THE FOOD IS BAD ON ALL THE NCL SHIPS.

Our cabin was a mini suite with balcony- what a joke. You had to turn sideways to get past the bed to balcony from bathroom. Furniture was marginal. Bed was hard, and the pillows were very hard. Seemed like those cheap pillows that you find in the stores for $ 5. There was no bar soap in bathroom ; nor lotion either.

Stewart never bathed and stunk. He was friendly, but had bad body odor. Some other floors had this bad smell also. Some crew I spoke with said there was the same problem in part of the crews quarters.

One day, steward seemed slightly annoyed we were not out of our cabin in the morning. Never offered us any food service.

Did a good job cleaning. Had to fight in the beginning for more towels.

About 80 % of the salt grinders did not work. They were in all the restaurants except the buffet and the pool deck. The pool deck had those little salt and pepper paper packets, which blew everywhere.

The entertainment was lame except for the theater. The 70's Review Show was very good. There was a band at the pool one day that was good, but way too loud. Then we saw them do a totally Spanish show in the main lobby; this was awful.

NCL will help you have a new appreciation for your favorite restaurants once you get back home. We feel sorry for those stuck on the Jewel now, somewhere on the high seas.

I think the Jewel and NCL have so many deep problems, it will be almost impossible to fix.

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