Michael Cottle
Age: 35
Occupation:Owner/Computer Store
Number of Cruises: 2
Cruise Line: NCL
Ship: Norwegian Sea
Sailing Date: September 24th, 2003
Itinerary: Bermuda
Best:
1) The food was excellent.
2) Our bartender on the deck 9 "All Around the Town" sports bar was TOP NOTCH.
Even remembered our names after the first night. She is server #638. I don't
know her name. Tell her Deanna and Mike sent you from the Bermuda cruise in Aug
of 2003.
3) Service was usually prompt and courteous. Room service happened in less than
30 minutes, vs. Royal Caribbean Explorer of the Seas - 1:45 minutes.
4) NCL offered a professional photo all-inclusive package for $149.99. Well
worth the price. We got over 60 photos (we attended almost all of the photo
shoots) for the low price of $149.99. Surprisingly, out of over 1000 passengers,
only 35 signed up for this. The photos cost from $8.95 to $19.95 per photo,
depending upon size.
5) Fastest Embarkation/Express Disembarkation I've ever seen, airline, or cruise
ship.
Worst:
1) This was my honeymoon. I was in the casino playing the quarter push machine
where you feed it quarters and it pushes your winnings' over the edge. Anyhow,
there was a front slot and 2 side slots. No instructions or rules were printed
on the machine. Anyhow, my new wife and I played about $20-30 worth of quarters
to get the "free bottle of champagne" token to drop down the side chute, where
it was headed to begin with. We finally managed to finagle it down the left side
slot. I was overjoyed, though I could have purchased the same champagne for
about $20.00 onboard...the cheapest of course. So, I look into the drop chute
for my free champagne token, which is nowhere to be found. I inform the
attendant, who is no help at all, almost not caring, telling me the side drops
go back into the machine. I was not satisfied at this point and asked to speak
to the casino manager. He also did not seem at all sympathetic towards my cause.
I informed his that this was fraud and false advertisement, since no statement
about the side drops was posted on the machine. He still didn't seem to care at
all. I informed him that I would take it up with the reception desk and
corporate email to NCL. I also informed him that I would sail Royal Caribbean
next time, who wouldn't lose a customer to a bottle of free cheap
champagne....their loss. I am a businessman and I wouldn't lose $2000 a year for
a $20 bottle of cheap champagne.
2) I realized when we booked the cruise that this was a refurbished ship,
however, it was noisy to say the least. I was on deck 8, right below the main
stairwell to deck 9 and right below the sun deck, with unattended bad children (
I have 4 boys by the way) running full force right above us on the metal deck.
Sounded like they would come through the floor. Plus, the people next
door...their kids were using the couch backs, which swung up and away for you to
make the bed as football practice thingies ( the things they tackle when they
practice). I thought they would come thought the wall at times. I got to the
point that I was pounding on the wall to get them to stop.
3) There was not much in the way of food after 9:30 PM. You would have to wait
until 11:30;12:00, at which time they would have 1 buffet in the
casino....sandwiches, cheese, fruit, and some kind of meat on a stick. Usually,
either that line would be super long, or before you got to it, there would be
nothing substantial left.
4) The only free drink included on board was Unsweetened Iced Tea, and Water. On
the 2nd to last day, it was impossible to find regular sugar packets, vs. the
raw kind, and on the last day, they must have run low on lemons, because they
didn't have them available for iced tea. They supplied lemon juice packets. Only
the privileged beer drinkers during the day were allowed lemon. They had run out
of lime by like the 3rd day. My wife does not like Iced Tea, nor water. We
purchased the soda card, but that cost $28 dollars. They should offer lemonade
as an alternative, as RCCL did year before.
5) The front of the ship (large open space with a small crew only pool or
Jacuzzi) on the shipboard channel was unavailable to guests. That sucked. When I
was on RCCL, the front was the best part of the ship to look at the stars.
6) The ship was kind of crowded. It was difficult to find a pool/Jacuzzi towel
at nighttime.
7) Almost didn't get on the ship. I was born in Wurtzburg, Germany in 1968. My
birth certificate states this, but also states that it was on a US military base
(US Property). I didn't bring my expired passport as suggested....my fault. They
declined entry. My wife had a cow and they spoke the to US customs agent, who
said it was okay for us to board. Go figure, I had the same documents as I did
on Royal Caribbean, and had no problems with them, besides the 1.5 hour boarding
wait time.
Anyhow, that's my review. Any questions or comments, email me at
mlcottle@yahoo.com . Thanks.
Computer Mike