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Dianne Harris

Age: 67

Occupation:Small business owner

Number of Cruises: 10+

Cruise Line: Norwegian

Ship: Norwegian Star

Sailing Date: 04-16-2008

Itinerary: Mexican Riviera

In 2006, I declared NCL Star to be my "new favorite ship". In 2008, I drastically changed my opinion. The ship has really aged. It needs attention badly, from paint to carpet to cabins. The staff is very unfriendly, not caring much whether they greet or serve you. We were extremely disappointed. An email letter to NCL went unanswered. The entertainer Jana Seale on-board is exceptional, the best of any we've seen in many, many cruises. But she is placed in a bar and waiting area where her lovely voice is drowned out. I would not very likely go on this ship again. We enjoyed the free style dining very much (the Mexican & Italian restaurants were excellent at no add'l charge). Most of the food (with the exceptions stated here) was bland: it looked good but had little distinquishing taste. Our towels were so threadbare we could see right through them! The cabin was poorly maintained during the week and just never felt as if it had been cleaned. Trash was under furniture and bath had hairs on the floor. Poor. No excitement and little participation. Cruise Director was worst I've seen. We did love our two excusions and the guides. We learned to make clay tiles; visited a coconut plantation; and learned to cook a complete mexican meal. Highly recommended!

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