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Courtney

Age: 26

Occupation:Student Services

Number of Cruises: 4

Cruise Line: Norwegian

Ship: Norwegian Star

Sailing Date: 2009-08-8

Itinerary: Alaska

We had the worst experience ever with NCL. They are terribly rude. I will never cruise with them and will continue to let the public know what a awful, disgusting cruise line they are!!!

My finacee and I went on the Alaskan NCL for our engagement. (He proposed the night before in Seattle). We were not allowed to go on our cruise becuase he is from Ecuador (even though we called 3 times to make sure everything was in order - the NCL representative said after the fact: "Yeah, sometimes our customer service reps get confused about that stuff!!!)

Not only we were not allowed to go, but we were humiliated. We were pulled out of line and forced to stand right beside where people were boarding the ship while I was crying. We waited for 30 minutes before anyone would tell us what was going on. Then the NCL agent, Sue, tried to make us sign some paper stating that we agreed with NCL and were OK, but she refused to let us read the paper. At the same time, another family had problems, and Sue assisted them to 'a nice area to sit where we can get this sorted out', while we had to stand in front of the line waiting to board. Sue told me several times that I should 'go on, you'll have fun without him'. I was infuriated because we had just been engaged the night before!

NCL charged us for the cruise, the excursion we booked, and the special treats that my fiancee had arranged to celebrate. We were treated with NO respect or dignity, while other couple were provided a place to sit and help making arrangements, we were forced to stand and be humiliated!

NCL is the worst ever! All we have been told by them is "Yeah, mistakes happen" no apologies for the way Sue treated us or anything!

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