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Cruise Girl

Age: 59


Number of Cruises: 25

Cruise Line: Norwegian

Ship: Norwegian Star

Sailing Date: 2014-05-4

Itinerary: Mexico

We just got back from our 7 day cruise on the NCL Star. We had a wonderful time with friends and family – we were a large group. We had so much fun it was the best cruise ever but the worst ship ever. However, my review will focus on the ship and its crew .This ship was launched in 2001, the Star has seen better days it is time for this ship to retire. My husband and I sailed on the STAR in 2005 so things have gone down hill.

Customer Service Failed:

Each passenger is automatically billed $12 per day, which supports an incentive program for the service staff. This program appears to have failed. The staff does not provide excellent customer service. I had services in the spa and the entire time I was pushed to buy the ships products. Not very relaxing and I was billed an 18% gratuity for the pleasure. For our drinks we, paid a 15% gratuity to wait for servers to acknowledge us. I don’t like to tip for bad service. The staff needs extensive training in customer service. There appears to be Low Morale in the workplace!

There were several small restaurants that you had to pay extra for. They did have an Ultimate Dining Package for an extra 119.00 per person dine in a specialty restaurant every night of your cruise. We did not buy the package, but we did go to the steak house and it was very good.

The Freestyle Cruising leaves a lot to be desired. We like to know we have a table assigned to us. We were able to call to make a reservation in the two main dining rooms, Aqua, and Versailles. The only time available was for after 8:00 pm. We could not get the time we wanted. I was not going to stand in line for 30 minutes to wait for a table at an early time. The Garden café, the ship's buffet/cafeteria restaurant, serves the usual breakfast and lunch and dinners. The food did not look very appetizing.

The furniture in the buffet reminded me of a school cafeteria. After the first few days we went to the Versailles dining room where the food was much better. No one in our party was really thrilled with the food overall. The Steak House was very good.

Our stateroom was bad. I swear it was haunted. We had an inside cabin it was right next to the staff areas and maintenance. This created a lot of noise. I recommend staying away from those rooms. We could hear lots of banging and clanging at night. The last night of the cruse it sounded like they were throwing the luggage down the stairs. The drawers would slide out when the seas were a bit rough.

Always save your money and book tours on the pier.

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