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Leslie Royalty

Age: 54

Occupation:Travel Agent

Number of Cruises: 17

Cruise Line: Norwegian

Ship: Norwegian Star

Sailing Date: November 21st, 2004

Itinerary: Mexican Riviera

This will take awhile!! When we arrived in LAX it took me 45 minutes to find the NCL rep to locate the transportation to the ship. When we arrived at the port we waited close to 3 and 1/2 hours to be checked in. People in groups were put ahead of everyone else. We got to our cabin and it was very nice. We dropped off our luggage and went to find something to eat. After the ship sailed we decided to go to bed since we had already been up over 20 hours. We changed the door to read "Do Not Disturb" locked the door and began to get ready for bed. A maintenance guy barged in while I was half undressed-didn't even knock! He apologized and left. We got to sleep and got a call from the desk wanting to know why he couldn't change our light bulb!

The two days at sea were relaxing-except for the 600 children on the ship who were running down the halls making noise, jamming the elevators, spilling food and generally making life annoying for everyone on board except for the parents who were letting them do it! Thanksgiving night we went to the dining room to find 3 floors of people waiting to get in! This hadn't happened before. We waited 2 hours to get to the dining room only to find out that we needed to be in a group with reservations to eat!! People were actually getting in fist fights with each other and wanted to hit the staff!! About 9pm we finally got to eat! I asked if we needed to "form a group" to get reservations to eat for the rest of the cruise. We were told "NO" it wouldn't happen again--but it did-every night the rest of the cruise. So much for "Free Style" dining-you only get to eat in the dining room if you are a "Group".

We felt like second class citizens behind the "groups". The day we left we had "red" tags to get off the ship early and were told to be in line at 7am. At 9am we were shifted to another deck-only to wait longer. What a disappointing Cruise!! NCL was negligent in getting the right info to people along with over booking. It was disorganized from the word go! I was glad we had traveled extensively-a first time cruiser would NEVER cruise again!

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