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Bill Cassina

Age: 63

Occupation:Retired

Number of Cruises: six

Cruise Line: Norwegian

Ship: Norwegian Star

Sailing Date: October 10th, 2005

Itinerary: Mexican Riviera

Norwegian Cruise Line
Norwegian Star Cruise Review
7-Day Mexican Riviera

Bill Cassina

My wife and I along with our son and daughter in law just got back from a wonderful cruise on another line. As is our custom we tried to book our next cruise and decided to try NCL as we had not cruised with them before. After checking their online website we decided to call them direct. We were given information that upgrades were available and a price quote. We were told that confirmation would arrive via email. When that arrived it did not include the upgrades we were promised. I called them and was told that since I was quoted the senior rate no upgrades were available. I was told that the price is now $200.00 more per cabin but no upgrades were available today so instead of deck 8 we would be given rooms on deck 5...not an upgrade. During this process I spoke with four different individuals and never got the same answer from any of them. I then spoke with a supervisor and she could care less. She stated that the cruise line is not responsible for their agents quoting the wrong rates. They would accept no responsibility. I then requested cancellation of our reservations.
 
After this fiasco it is doubtful if we will ever cruise on NCL.
 

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