Find a Cruise

Overall Rating
Food
Service
Cabins
Entertainment
Family Friendliness
Shore Excursions
Value
Dave B

Age: 33

Occupation:Manager

Number of Cruises: 2

Cruise Line: Norwegian

Ship: Norwegian Sun

Sailing Date: 2011-06-2

Itinerary: Baltics

Our Norwegian Sun cruise experience was really bad. The restaurants were poor and the food unfortunately was not always safe for consumption. My wife got food poisoning from one of the restaurants on the ship and spent a number of days very sick in our cabin, missing a number of ports. We arranged most shore excursions ourselves as the ship's excursions are overpriced. We lost some of our money on these as my wife could not make some of them due to being ill. The guy sitting opposite us in the same restaurant was also in the medical center first thing the next morning feeling very sick.

Dealing with NCL's customer service was an infuriating and futile experience - they basically robbed me off repeatedly and I only received a response to my complaint four weeks after the cruise ended!! Unbelievable. Needless to say we will NEVER cruise with NCL again as they completely ruined our vacation and made no effort whatsoever to correct their mistakes. Really terrible customer services.

Absolutely terrible - my wife got food poisoning from one of the restaurants - no effort was made by NCL to correct the incident - enough said! We had been onboard for a few days and had not eaten anywhere outside of the ship.

Standard room - not too bad.

Terrible - nothing for our 1 year old at all.

No comment - missed some of the cruise ports as my wife was ill.

It was a disaster due to a) my wife getting sick from the food onboard and b) NCL's diabolical customer service.

Was this review helpful?

Yes No Email this review to a friend
 

Ask questions and get advice from other cruisers on our popular discussion board,